Nex-Tech implements Virtual Observer for automating customer service initiatives

We are pleased to announce that Nex-Tech, a telephone service provider headquartered in Hays, Kansas, has selected CSI’s Virtual Observer Professional for call logging, screen capture and quality monitoring. Nex-Tech will be using Virtual Observer to enhance customer service initiatives.

Amy Normandin, Nex-Tech’s internet help desk supervisor, said “We chose Virtual Observer based on the features it offered, the fact that it would be easy to use & implement, and the price for the overall package”.

About Nex-Tech:

Nex-Tech is a subsidiary of Rural Telephone, a leader in the telecommunications industry since 1951. The goal of Nex-Tech is to provide the highest quality service possible to our customers at affordable prices. Rural Telephone and Nex-Tech have provided services for 50 years.

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