We are pleased to announce that Nex-Tech, a telephone service provider headquartered in Hays, Kansas, has selected CSI’s Virtual Observer Professional for call logging, screen capture and quality monitoring. Nex-Tech will be using Virtual Observer to enhance customer service initiatives.
Amy Normandin, Nex-Tech’s internet help desk supervisor, said “We chose Virtual Observer based on the features it offered, the fact that it would be easy to use & implement, and the price for the overall package”.
Nex-Tech is a subsidiary of Rural Telephone, a leader in the telecommunications industry since 1951. The goal of Nex-Tech is to provide the highest quality service possible to our customers at affordable prices. Rural Telephone and Nex-Tech have provided services for 50 years.