In terms of usability, CSI’s Virtual Observer Community is a clear cut above the competition
We’ve compiled a brief list of five bullet points illustrating the advantages our enterprise WFM solution offers contact centers:
- Widely recognized throughout the Industry for a unique, user-friendly user interface. Virtual Observer Community lacks the clunky look and feel of the legacy workforce management solutions.
- Proven professional services process takes your team through installation, training and optimization.
- Highly personalized user interface features agent photos throughout the system andfacilitates ownership of the powerful features available (likewise with Virtual Observer’s agent facing screens).
Photos used in workforce management profiles
- Easily accessible multi-media training videos for rapid adoption and immediate support when needed.
- Seamless navigation available via desktop, tablet, or mobile phone.