CSI’s enterprise workforce management solution offers 5 distinct usability advantages

In terms of usability, CSI’s Virtual Observer Community is a clear cut above the competition

We’ve compiled a brief list of five bullet points illustrating the advantages our enterprise WFM solution offers contact centers:

  1. Widely recognized throughout the Industry for a unique, user-friendly user interface. Virtual Observer Community lacks the clunky look and feel of the legacy workforce management solutions.
  2. Proven professional services process takes your team through installation, training and optimization.Photos used in workforce management profiles
  3. Highly personalized user interface features agent photos throughout the system andfacilitates ownership of the powerful features available (likewise with Virtual Observer’s agent facing screens).
    Photos used in workforce management profiles
  4. Easily accessible multi-media training videos for rapid adoption and immediate support when needed.
  5. Seamless navigation available via desktop, tablet, or mobile phone.
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What Our Customers Are Saying...

“From the very start, CSI has been extremely responsive to our needs, and provided unmatched support throughout the procurement and implementation phases.  Virtual Observer has been extremely easy for all of our users to understand and begin utilizing immediately.  Considering our relationship with CSI so far, I have little doubt about future success with the Virtual Observer call recording solution and obtaining the results we desire from our investment.”

– Jared Wojcikowski
Contract Evaluator