CSI’s enterprise workforce management solution offers 5 distinct usability advantages

In terms of usability, CSI’s Virtual Observer Community is a clear cut above the competition

We’ve compiled a brief list of five bullet points illustrating the advantages our enterprise WFM solution offers contact centers:

  1. Widely recognized throughout the Industry for a unique, user-friendly user interface. Virtual Observer Community lacks the clunky look and feel of the legacy workforce management solutions.
  2. Proven professional services process takes your team through installation, training and optimization.Photos used in workforce management profiles
  3. Highly personalized user interface features agent photos throughout the system andfacilitates ownership of the powerful features available (likewise with Virtual Observer’s agent facing screens).
    Photos used in workforce management profiles
  4. Easily accessible multi-media training videos for rapid adoption and immediate support when needed.
  5. Seamless navigation available via desktop, tablet, or mobile phone.
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What Our Customers Are Saying...

“One of the immediate benefits was our ability to monitor that large influx of new associates we have at our season. Being able to give them feedback on their performance quickly and correct areas where they are having trouble has lower our attrition, during that critical period, and saved us money. We highly recommend Virtual Observer for other e-commerce contact centers. The features, cost, and ease of use along with the good customer service provided by CSI makes this system an excellent choice.”