CSI’s enterprise workforce management solution offers 5 distinct usability advantages

In terms of usability, CSI’s Virtual Observer Community is a clear cut above the competition

We’ve compiled a brief list of five bullet points illustrating the advantages our enterprise WFM solution offers contact centers:

  1. Widely recognized throughout the Industry for a unique, user-friendly user interface. Virtual Observer Community lacks the clunky look and feel of the legacy workforce management solutions.
  2. Proven professional services process takes your team through installation, training and optimization.Photos used in workforce management profiles
  3. Highly personalized user interface features agent photos throughout the system andfacilitates ownership of the powerful features available (likewise with Virtual Observer’s agent facing screens).
    Photos used in workforce management profiles
  4. Easily accessible multi-media training videos for rapid adoption and immediate support when needed.
  5. Seamless navigation available via desktop, tablet, or mobile phone.
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What Our Customers Are Saying...

“We utilize the Speech Analytics features, which has really paid off for us so far.  The ability to search by key words has eliminated the hunt and peck method we used previously.  One of the other features we love is the screen capture and live desktop monitoring that enhances coaching and praise opportunities. I have had many experiences with call monitoring in the past. I LOVE Virtual Observer from its thumbnails of desktops to its ability to interact with employees while they are on a call. I also have positive comments for the training as it is tailored around who is attending. The more interactive the participants the better the training was. The trainer was excellent!”

‐ Kara Fitzgerald
Logix Federal Credit Union