CSI’s enterprise workforce management solution offers 5 distinct usability advantages

In terms of usability, CSI’s Virtual Observer Community is a clear cut above the competition

We’ve compiled a brief list of five bullet points illustrating the advantages our enterprise WFM solution offers contact centers:

  1. Widely recognized throughout the Industry for a unique, user-friendly user interface. Virtual Observer Community lacks the clunky look and feel of the legacy workforce management solutions.
  2. Proven professional services process takes your team through installation, training and optimization.Photos used in workforce management profiles
  3. Highly personalized user interface features agent photos throughout the system andfacilitates ownership of the powerful features available (likewise with Virtual Observer’s agent facing screens).
    Photos used in workforce management profiles
  4. Easily accessible multi-media training videos for rapid adoption and immediate support when needed.
  5. Seamless navigation available via desktop, tablet, or mobile phone.
<< See more News Center posts

What Our Customers Are Saying...

A healthcare facility in the mideast US installed Virtual Observer a few years back as part of a call recording and quality assurance initiative:
“We monitor all incoming and outgoing calls for 40 agents. By recording all calls and auditing data and productivity reports for each team, individual registrar and nurse managers can determine how to reduce hold times, transfer fewer calls and provide more callers with what they need with just one call. This tool also improves management’s ability to train and coach staff to enhance the customer experience. The call center uses internally designed evaluation templates to measure quality, accuracy and completeness of contact with families.”