Virtual Observer CSI
CSI - Coordinated Systems, Inc. Our biggest differentiator is our people... wait until you see the difference in yours!
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"Dan, It worked. I applied the changes to several agents and then rebooted the agent pc and all worked, the agent record had the latest login status. CSI is the fastest responding vendor I have ever worked with."

- AJ Miller
Crutchfield
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Home > Technical Support

Technical Support

Technical Support

Virtual Observer client support is world class.

We proactively monitor all installs and typically detect and fix any issues before they become problems. You can currently use web chat, email or a phone to get priority support. When you call CSI, you can always rest assured that a human will answer the phone.

We are developing a semi-automated support ticket system which is integrated with our crm. This will allow us to centralize customer information and improve support flow. It will also allow you to access information that is specific to your account and make changes such as address and contact updates.

We will never lose sight that our human touch has always been a differentiator for us, and it will continue to be. Call 1-860-289-2151 to get support now.

For current customers and partners, please login to receive access to specific areas of support such as knowledge bases, priority support chat and more.

CSI - building great customer experiences since 1972

Coordinated Systems, Inc.     165 Burnside Avenue     East Hartford, CT 06108     860-289-2151