Tag Archives: virtual observer

10 Things You Might Not Know About Partnering with CSI

    1. Our channel partners have experienced tremendous success and customer retention simply by allowing us to do the work for them. We’re extremely responsive with quotes, demos, collateral, etc.


    1. Our Workforce Optimization solution, Virtual Observer, is an extremely mature platform which was designed from the ground up for the enterprise.


    1. Virtual Observer comes bundled with an entire arsenal of quality monitoring features, and is easily expanded to include integrated capabilities such as Workforce Management and Speech Analytics.


    1. We extend aggressive partner margins even as the market demands competitive pricing.


    1. Partners can use Virtual Observer as an application sale to get in the door for those big contact center overhaul projects.


    1. Bulletproof implementations are the norm here, making you look like the hero for your customer. Plus, our training experience is second to none.


    1. CSI’s innovative development efforts, such as our Agent Portal, VO Live and the Webcam, continue to lead our competitive industry into new benchmarks of capabilities.


    1. As a CSI channel partner, you’ll also earn margins on pro services and annual maintenance.


    1. There is nothing commercially available in the contact center WFO space which we cannot do.


  1. We offer outstanding support from right here in the US, and it’s also available as a 24×7 mission critical option.