Virtual Observer now supports the Clarity Connect Contact Center application for Skype for Business. Together, the integrated offering will allow both Clarity Connect and CSI to deliver a complete and robust overall contact center solution to new and existing customers with full WFO functionality.
Clarity Connect is a full featured web-based contact center native to Skype for Business. This means Clarity Connect adds the missing functionality without duplicating or complicating the infrastructure or call control. Clarity Connect steps in and adds intelligence to the conversations needed regardless of modality to deliver the best customer experience on the market. Intelligent IVR, Skills Based Routing, Real-Time metrics, historical reports and more go into this first of its kind approach to a contact center for a true collaboration platform.
Read more about this powerful end-to-end suite for Skype for Business