Tag Archives: call monitoring help

Web interface delivers built-in user help

We take an awful lot of pride in our user interface’s predictable navigation and ease of use.

Still, there are times when users may need some quick guidance or clarity.

You may be in the middle of building a scoring form and wonder “How do I do this?” or “How do I get to what I’m looking for?”.

We’ve built in help text within our web-based quality monitoring interface to be launched simply by clicking the “F1” key on the keyboard. It’s available on every screen and for all features.

As an end-user navigating through the application, you may have a question on how to perform a certain action, but don’t want to sift through the user manuals to find what you are looking for.  Good news!

Virtual Observer, with an assist from the “F1”, will take you right into the help documents associated with what you are trying to do.

For example, as an end-user, you may be looking to export a call out of the system into a WAV format, but you cannot remember how:

From directly within the Event Log program, a user can hit F1 to retrieve step by step instructions on how to export a WAV file. 

Virtual Observer users don’t need to lug around those user guides anymore, as the web interface will now quickly take you to the help menu at a stroke of the F1 key on your keyboard.

While this is certainly not revolutionary, it is news worthy in that it is a nice enhancement for our user base. As always, like with our phone, email and web chat support, or with our 24×7 mission critical program, we are ready to help you get the most out of your system!