Tag Archives: Avaya Call Recording

CSI’s onsite training shines for Butler County, Ohio

When we go out on the road to provide onsite training for Virtual Observer, we always try to leave with constructive feedback from our customers.

New CSI customer Butler County, Ohio, an Avaya call recording project,  senior administrator Jared Wojcikowski provided a review of their new solution and experience:

“From the very start, CSI has been extremely responsive to our needs, and provided unmatched support throughout the procurement and implementation phases.”

Jared added “Virtual Observer has been extremely easy for all of our users to understand and begin utilizing immediately.”

He went on to say “Considering our relationship with CSI so far, I have little doubt about future success with the Virtual Observer call recording solution and obtaining the results we desire from our investment”

We also sought specific feedback on our training trip. Jared responded with “We were extremely impressed with CSI’s delivery of training and their professionalism. The trainer was incredibly punctual and well prepared. CSI effectively delivered the Virtual Observer training across many different learning styles. Not only did they answer every single question with precision, they were able to calm any user concerns by making necessary adjustments on the spot. Across the many questions that were fielded, CSI exhibited absolute patience and a clear/thorough understanding of the software. The sessions were a big representation of what CSI stands for and what they deliver to their customers.”