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Samsung Call Recording Solutions

Virtual Observer (VO) supports recording technologies for many models of Samsung phone systems.

VO connects using several different methods, including:

- selective recording through analog service observe
- 100% recording through extension side tapping
- 100% recording through trunk or t1 tapping
- 100% recording or selective VoIP recording

Supported models include:

Samsung DCS-828
Samsung Inforex

If your Samsung model is not listed, it may still be supported or engineered...please consult with your account representative with any compatibility questions!

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"We chose CSI because it was a very affordable product that provided as many or more features than the pricey competition. They offer a product that allows small organizations to monitor quality like large organizations do. Actually, the VO product has more features than the one that I used when working for a large third party call center (33,000 + employees)."

- Margaret Hooper
Pica Group