Nortel Call Recording Solutions

Virtual Observer (VO) supports recording technologies for many models of Nortel phone systems.

VO connects using several different methods, including:

- selective recording through analog service observe
- 100% recording through extension side tapping
- 100% recording through trunk or t1 tapping
- 100% recording or selective VoIP recording

Virtual Observer supports the following models of Nortel Phone Systems:

Nortel DMS-100
Nortel Meridian
Nortel Remote Office 9150
Nortel Norstar
Nortel Norstar BCM
Nortel SL100
Nortel BCM/M1/Succession (Voip)

The following Nortel communications components are supported for integration:
Nortel Contact Center
Nortel Contact Center Express
Nortel Contact Center Enterprise
Nortel Symposium
Nortel BCM

If your Nortel model is not listed, it may still be supported or engineered...please consult with your account representative with any compatibility questions!

Features

Professional Services

Solutions By Industry

Supported Phone Systems

Recording Methods

"I looked at several other call recording vendors, many whom were much more expensive and included many extra features that seemed beyond what was really needed. CSI's soft sell approach helped me make the decision. I appreciated the patience CSI exhibited. Part of the decision to choose Virtual Observer was also because it was be easy to prove out the return on investment. Being so cost effective, the performance gains show a positive return within the first year"

- Steve Addy
Day-Timers