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Alcatel Call Recording Solutions

Virtual Observer (VO) supports recording technologies for many models of Alcatel phone systems.

VO connects using several different methods, including:

- selective recording through analog service observe
- 100% recording through extension side tapping
- 100% recording through trunk or t1 tapping
- 100% recording or selective VoIP recording

Models supported:

Alcatel 4200
Alcatel OmniPCX 4400
Alcatel OmniPCX (OXO / OXE) (VoIP)

If your Alcatel model is not listed, it may still be supported or engineered...please consult with your account representative with any compatibility questions!

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Recording Methods

"Some of the most beneficial features in Virtual Observer are the statistics, the packaging of events –used for “exemplary customer service calls” or “not so great customer service calls” as well as the on demand recording capability"

- Felix Salvador
UCI Medical Center