Onsite & Remote Training

Get the most out of your investment.

Professional training at your pace – onsite or online.

CSI offers on-site training services allowing customers to realize the most potential and value for their investment.

Customers may request specific training in specific areas or ask CSI to formulate a training plan to meet their goals. With an enthusiastic, captive audience that is ready to learn, we can have you up and running in rapid time.

We also offer unlimited live remote training as part of your ongoing support and maintenance plan. Remote webinar training is perfect for a “train the trainer” approach or to simply brush up with a refresher course on what you use most. It’s also appropriate to request additional webinar training for features you have yet to use.

What Our Customers Are Saying...

A healthcare facility in the mideast US installed Virtual Observer a few years back as part of a call recording and quality assurance initiative:
“We monitor all incoming and outgoing calls for 40 agents. By recording all calls and auditing data and productivity reports for each team, individual registrar and nurse managers can determine how to reduce hold times, transfer fewer calls and provide more callers with what they need with just one call. This tool also improves management’s ability to train and coach staff to enhance the customer experience. The call center uses internally designed evaluation templates to measure quality, accuracy and completeness of contact with families.”