Onsite & Remote Training

Get the most out of your investment.

Professional training at your pace – onsite or online.

CSI offers on-site training services allowing customers to realize the most potential and value for their investment.

Customers may request specific training in specific areas or ask CSI to formulate a training plan to meet their goals. With an enthusiastic, captive audience that is ready to learn, we can have you up and running in rapid time.

We also offer unlimited live remote training as part of your ongoing support and maintenance plan. Remote webinar training is perfect for a “train the trainer” approach or to simply brush up with a refresher course on what you use most. It’s also appropriate to request additional webinar training for features you have yet to use.

What Our Customers Are Saying...

“One of the immediate benefits was our ability to monitor that large influx of new associates we have at our season. Being able to give them feedback on their performance quickly and correct areas where they are having trouble has lower our attrition, during that critical period, and saved us money. We highly recommend Virtual Observer for other e-commerce contact centers. The features, cost, and ease of use along with the good customer service provided by CSI makes this system an excellent choice.”