Onsite & Remote Training

Get the most out of your investment.

Professional training at your pace – onsite or online.

CSI offers on-site training services allowing customers to realize the most potential and value for their investment.

Customers may request specific training in specific areas or ask CSI to formulate a training plan to meet their goals. With an enthusiastic, captive audience that is ready to learn, we can have you up and running in rapid time.

We also offer unlimited live remote training as part of your ongoing support and maintenance plan. Remote webinar training is perfect for a “train the trainer” approach or to simply brush up with a refresher course on what you use most. It’s also appropriate to request additional webinar training for features you have yet to use.

What Our Customers Are Saying...

“We utilize the Speech Analytics features, which has really paid off for us so far.  The ability to search by key words has eliminated the hunt and peck method we used previously.  One of the other features we love is the screen capture and live desktop monitoring that enhances coaching and praise opportunities. I have had many experiences with call monitoring in the past. I LOVE Virtual Observer from its thumbnails of desktops to its ability to interact with employees while they are on a call. I also have positive comments for the training as it is tailored around who is attending. The more interactive the participants the better the training was. The trainer was excellent!”

‐ Kara Fitzgerald
Logix Federal Credit Union