Custom Integrations

Virtual Observer works really well with others (You’ll like working with us too).

Connecting all of your applications where it makes sense.

Enhance Virtual Observer’s power by pulling in ACD Statistics, CTI Event Data, SMDR/CDR data and much much more. CSI’s Professional Services Team can create custom connectors to push and pull data from various back-end systems.

CSI has experience with all major vendors in the call center industry, such as:

Five9
RSI Telecost
WFMSG
RightNow
Aspect
Genesys
Siebel
Salesforce
SAP
Avaya
Cisco
Siemens
Nortel
Shoretel
Mitel
NEC
3com
EnVOX
ZeaCom
Audiocodes
DiaLogic
CyberTech
Dell
HP
IBM
Microsoft
…and many more

Feel free to inquire today about connecting these systems to Virtual Observer or any other by filling out our “Quick Contact Form” on the upper menu.

About Coordinated Systems, Inc.

Established in 1972, Coordinated Systems, Inc. has consistently evolved our solutions over time and our business has thrived on building high quality long term relationships with customers and partners. We believe in building great customer experiences. This shows in every person we hire and in every interaction you will have with us.