- Solutions
- VO Included Call Monitoring Features
- VO Extended Features
- VO Community Workforce Management Software
- Call Insight Speech Analytics
- Rules-Based Screen Capture
- LightsOut! for PCI Compliance
- VO Surveys
- VO Desktop Analytics
- Social Media Monitoring
- VO Zendesk Applications
- VO Salesforce Connector
- VO Oracle Service Cloud Connector
- Auto Archiving
- VO U-wfm SMB Cloud Workforce Management Software
- VO Avaya CMS Real-Time Dashboard Statistics
- VO Cloud
- Call Center Quality Monitoring by Industry
- Supported Phone Systems
- Active Recording Methods
- Call Recording Solutions
- Success Stories and Testimonials
- Partners
- Support & Services
- About CSI
- SolutionsVirtual Observer is the most user-friendly, feature-packed workforce optimization solution on the market today. Please explore the many included features and extended capabilities available.
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Browse:
- VO Included Call Monitoring Features
- VO Extended Features
Browse:
- VO Community Workforce Management Software
- Call Insight Speech Analytics
- Rules-Based Screen Capture
- LightsOut! for PCI Compliance
- VO Surveys
- VO Desktop Analytics
- Social Media Monitoring
- VO Zendesk Applications
- VO Salesforce Connector
- VO Oracle Service Cloud Connector
- Auto Archiving
- VO U-wfm SMB Cloud Workforce Management Software
- VO Avaya CMS Real-Time Dashboard Statistics
- VO Cloud
Browse:
- Workforce Optimization as a ServiceVirtual Observer is available as a cloud-based, SaaS offering, available for a an affordable subscription rate which falls in line with our "lowest cost of ownership" philosophies.
- How CSI approaches the Cloud
- VO Cloud PackagesVirtual Observer is available as a cloud-based, SaaS offering, available for a an affordable subscription rate which falls in line with our "lowest cost of ownership" philosophies.
- Call Center Quality Monitoring by Industry
- Supported Phone Systems
- Active Recording Methods
- Call Recording Solutions
- Success Stories and Testimonials
- PartnersCSI works with select telephony dealers, hosted contact center providers, consultants, BPOs and call center outsourcers to enhance their client offerings with the Virtual Observer WFO solution.
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Browse:
- Included Workforce Optimization Features
- Add On Workforce Optimization Features
- VO Cloud
Browse:
- Workforce Optimization as a ServiceVirtual Observer is available as a cloud-based, SaaS offering, available for a an affordable subscription rate which falls in line with our "lowest cost of ownership" philosophies.
- How CSI approaches the Cloud
- VO Cloud PackagesVirtual Observer is available as a cloud-based, SaaS offering, available for a an affordable subscription rate which falls in line with our "lowest cost of ownership" philosophies.
- Partner Benefits
- Partner Pulse Blog
- Become a Partner
- Partner Resources
- Support & ServicesCSI offers a range of support options and professional services designed to fit a wide range of business requirements.
- About CSI
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