- Solutions
- VO Included Call Monitoring Features
- VO Extended Features
- VO Community Workforce Management Software
- Call Insight Speech Analytics
- Rules-Based Screen Capture
- LightsOut! for PCI Compliance
- VO Surveys
- VO Desktop Analytics
- Social Media Monitoring
- VO Zendesk Applications
- VO Salesforce Connector
- VO ServiceNow Connector
- VO Oracle Service Cloud Connector
- Auto Archiving
- VO U-wfm SMB Cloud Workforce Management Software
- VO Avaya CMS Real-Time Dashboard Statistics
- VO Cloud
- Call Center Quality Monitoring by Industry
- Supported Phone Systems
- Active Recording Methods
- Avaya Call Recording – DMCC
- Cisco Active Call Recording
- Five9
- Skype for Business – Microsoft Lync Active Recording
- Talkdesk Integrated Workforce Optimization
- Mitel SRC Recording
- Clarity Connect
- Nortel DMS Call Recording
- ShoreTel Active API Recording
- Siemens OpenScape Call Recording
- NEC Active Recording
- Call Recording Solutions
- Success Stories and Testimonials
- Partners
- Support & Services
- About CSI
- SolutionsVirtual Observer is the most user-friendly, feature-packed workforce optimization solution on the market today. Please explore the many included features and extended capabilities available.
x
Browse:
- VO Included Call Monitoring Features
- VO Extended Features
Browse:
- VO Community Workforce Management Software
- Call Insight Speech Analytics
- Rules-Based Screen Capture
- LightsOut! for PCI Compliance
- VO Surveys
- VO Desktop Analytics
- Social Media Monitoring
- VO Zendesk Applications
- VO Salesforce Connector
- VO ServiceNow Connector
- VO Oracle Service Cloud Connector
- Auto Archiving
- VO U-wfm SMB Cloud Workforce Management Software
- VO Avaya CMS Real-Time Dashboard Statistics
- VO Cloud
Browse:
- Workforce Optimization as a ServiceVirtual Observer is available as a cloud-based, SaaS offering, available for a an affordable subscription rate which falls in line with our "lowest cost of ownership" philosophies.
- How CSI approaches the Cloud
- VO Cloud PackagesVirtual Observer is available as a cloud-based, SaaS offering, available for a an affordable subscription rate which falls in line with our "lowest cost of ownership" philosophies.
- Call Center Quality Monitoring by Industry
- Supported Phone Systems
- Active Recording Methods
Browse:
- Avaya Call Recording – DMCC
- Cisco Active Call Recording
- Five9
- Skype for Business – Microsoft Lync Active Recording
- Talkdesk Integrated Workforce Optimization
- Mitel SRC Recording
- Clarity Connect
- Nortel DMS Call Recording
- ShoreTel Active API Recording
- Siemens OpenScape Call Recording
- NEC Active Recording
- Call Recording Solutions
- Success Stories and Testimonials
- PartnersCSI works with select telephony dealers, hosted contact center providers, consultants, BPOs and call center outsourcers to enhance their client offerings with the Virtual Observer WFO solution.
x
Browse:
- Included Workforce Optimization Features
- Add On Workforce Optimization Features
- VO Cloud
Browse:
- Workforce Optimization as a ServiceVirtual Observer is available as a cloud-based, SaaS offering, available for a an affordable subscription rate which falls in line with our "lowest cost of ownership" philosophies.
- How CSI approaches the Cloud
- VO Cloud PackagesVirtual Observer is available as a cloud-based, SaaS offering, available for a an affordable subscription rate which falls in line with our "lowest cost of ownership" philosophies.
- Partner Benefits
- Partner Pulse Blog
- Become a Partner
- Partner Resources
- Support & ServicesCSI offers a range of support options and professional services designed to fit a wide range of business requirements.
- About CSI
Find Us
Call Us
Email Us