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    • VO Included Call Monitoring Features
      • Event Playback
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    • Included Workforce Optimization Features
      • Event Playback
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      • VO Live
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      • Media Encryption for PCI Compliance
      • System Security
    • Add On Workforce Optimization Features
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  • SolutionsVirtual Observer is the most user-friendly, feature-packed workforce optimization solution on the market today. Please explore the many included features and extended capabilities available.
     
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    • VO Included Call Monitoring Features

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      • Event Playback
      • Interaction Scoring & Evaluation
      • VO Live
      • VO Live Real-Time Webcam Contact Center Monitoring
      • Agent Portal & E-Learning
      • Agent Timeline
      • First Call Resolution Service
      • Dashboard Analytics & Performance Reporting
      • Media Encryption for PCI Compliance
      • System Security
    • VO Extended Features

      Browse:

      • VO Community Workforce Management Software
      • Call Insight Speech Analytics
      • Rules-Based Screen Capture
      • LightsOut! for PCI Compliance
      • VO Surveys
      • VO Desktop Analytics
      • Social Media Monitoring
      • VO Zendesk Applications
      • VO Salesforce Connector
      • VO Oracle Service Cloud Connector
      • Auto Archiving
      • VO U-wfm SMB Cloud Workforce Management Software
      • VO Avaya CMS Real-Time Dashboard Statistics
    • VO Cloud

      Browse:

      • Workforce Optimization as a ServiceVirtual Observer is available as a cloud-based, SaaS offering, available for a an affordable subscription rate which falls in line with our "lowest cost of ownership" philosophies.
      • How CSI approaches the Cloud
      • VO Cloud PackagesVirtual Observer is available as a cloud-based, SaaS offering, available for a an affordable subscription rate which falls in line with our "lowest cost of ownership" philosophies.
    • Call Center Quality Monitoring by Industry

      Browse:

      • Catalog & E-tail
      • Financial Services
      • Healthcare & Insurance
      • Manufacturing
      • Municipal & Utility
      • Technology
      • Teleservices
      • Travel, Hospitality & Entertainment
    • Supported Phone Systems

      Browse:

      • Avaya
      • Avaya IP Office Call Recording
      • SIPREC Call Recording
      • Cisco Contact Center Recording
      • Cisco MediaSense
      • ShoreTel
      • Five9
      • NEC
      • Mitel
      • Siemens
      • Skype for Business Recording
      • Nortel
      • Alcatel
      • Aspect
      • Samsung
      • Comdial
      • HP / 3com
    • Active Recording Methods

      Browse:

      • Avaya Call Recording – DMCC
      • Cisco Active Call Recording
      • Skype for Business – Microsoft Lync Active Recording
      • Mitel SRC Recording
      • Clarity Connect
      • Five9
      • Nortel DMS Call Recording
      • ShoreTel Active API Recording
      • Siemens OpenScape Call Recording
      • NEC Active Recording
    • Call Recording Solutions

      Browse:

      • Selective Recording
      • Call Logging / 100% Recording
      • SIP Call Recording
      • API Integrations
    • Success Stories and Testimonials

      Browse:

      • Listen Clear
      • QuadGraphics
      • Glidewell Dental
      • NBI
      • Butler County
      • Logix Federal Credit Union
      • A. Duie Pyle
      • Harry & David
      • Sacred Heart Health Systems
      • SRA Associates
      • Automated Collection Services, Inc.
      • Cigars International
  • PartnersCSI works with select telephony dealers, hosted contact center providers, consultants, BPOs and call center outsourcers to enhance their client offerings with the Virtual Observer WFO solution.
     
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    Browse:

    • Included Workforce Optimization Features

      Browse:

      • Event Playback
      • Interaction Scoring & Evaluation
      • VO Live
      • VO Live Real-Time Webcam Contact Center Monitoring
      • Agent Portal & E-Learning
      • Agent Timeline
      • Dashboard Analytics & Performance Reporting
      • Media Encryption for PCI Compliance
      • System Security
    • Add On Workforce Optimization Features

      Browse:

      • VO Community Workforce Management Software
      • VO U-wfm SMB Cloud Workforce Management Software
      • Rules-Based Screen Capture
      • LightsOut! for PCI Compliance
      • VO Surveys
      • VO Desktop Analytics
      • Social Media Monitoring
      • VO Salesforce Connector
      • VO Avaya CMS Real-Time Dashboard Statistics
      • Auto Archiving
    • VO Cloud

      Browse:

      • Workforce Optimization as a ServiceVirtual Observer is available as a cloud-based, SaaS offering, available for a an affordable subscription rate which falls in line with our "lowest cost of ownership" philosophies.
      • How CSI approaches the Cloud
      • VO Cloud PackagesVirtual Observer is available as a cloud-based, SaaS offering, available for a an affordable subscription rate which falls in line with our "lowest cost of ownership" philosophies.
    • Partner Benefits
    • Partner Pulse Blog
    • Become a Partner
    • Partner Resources

      Browse:

      • Request a Quote
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      • Request Branded Collateral
      • Request White Papers
  • Support & ServicesCSI offers a range of support options and professional services designed to fit a wide range of business requirements.
     
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    Browse:

    • Professional Services

      Browse:

      • Custom Integrations
      • Onsite & Remote Training
    • Support Options

      Browse:

      • Business Standard
      • Mission Critical 24×7
      • Maintenance Programs
  • About CSI
     
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    Browse:

    • Virtual Observations Blog
    • News Center
    • Careers
    • Frequently Asked Questions – Contact Center Quality Monitoring
 
 
 

VO Included Call Monitoring Features

Virtual Observer’s included Call Center Monitoring features include a wide range of tools for quality monitoring, quality assurance and training

  • Event Playback Dashboards - Eval at a glance
  • VO Live
  • Agent Portal & E-learning
  • Agent Timeline
  • Media Encryption for PCI Compliance
  • Interactive Scoring & Evaluation
  • VO Live Real-Time Webcam Monitoring
  • Dashboard Analytics & Performance Reporting
  • System Security
Build Your Solution This form is intended for enterprises who are ready to begin designing their ideal Workforce Optimization solution. Build Your Solution New! Top 11 Ways to Boost Agent Performance Download the Top 11 Ways to Boost Agent Performance. Top 11 Ways to Boost Agent Performance Professional Services CSI's Professional Services team can help you to extend the power of Virtual Observer throughout your entire enterprise. Learn More

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Coordinated Systems Inc.
165 Burnside Avenue
East Hartford, CT 06108
860-289-2151

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165 Burnside Avenue
East Hartford, CT 06108
860-289-2151

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©2018 Coordinated Systems Inc. - Est. 1972

Created By ForeSite Technologies

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