VO Professional Cloud

Quality Monitoring without any boundaries.

Now available in the cloud.

Virtual Observer’s robust, bundled, quality monitoring solution is available in a hybrid on-premise/cloud environment, or fully hosted as a service, ready to deploy globally.

VO Professional includes:

  • Call Recording
  • Integrated Evaluation
  • Employee Performance Reporting
  • Real-Time Drill-Down Dashboard Reporting
  • E-learning/Content Delivery
  • Agent Portal
  • Advanced System Security
  • Media Encryption and Auditing