Quality Monitoring without any boundaries.
Now available in the cloud.
Virtual Observer’s robust, bundled, quality monitoring solution is available in a hybrid on-premise/cloud environment, or fully hosted as a service, ready to deploy globally.
VO Professional includes:
- Call Recording
- Integrated Evaluation
- Employee Performance Reporting
- Real-Time Drill-Down Dashboard Reporting
- E-learning/Content Delivery
- Agent Portal
- Advanced System Security
- Media Encryption and Auditing