Cloud Call Recording still requires a tap point.
The recording can take place at your facility or onsite at your hosted VoIP provider, but there definitely needs to be a recording appliance in action.
Some of your popular hosted VoIP or hosted contact center providers, such as Five9. can provide call recording in the cloud, with no physical equipment necessary – it’s all being done at their facility.
We can work with such hosted contact center providers to provide you with recording, playback, encryption, quality monitoring, and more, all in the cloud.