System Security

Granular System Security

Because you can’t leave anything to chance

Application and Data Security:
Every menu, program and button within Virtual Observer is controlled at the user level. Administrators pick-and-choose which users have access to specific features of the application based on users and groups. In addition to program security, data security allows administrators to build secure filters that reduce the data a user is allowed to access and see, such as by department, call type, skill, VND, DNIS, agent. Etc…

Program and Data Auditing:
Virtual Observer provides a breadcrumb or paper trail detailing every action a user takes and every piece of data they review, add, edit or delete. This auditing trail allows administrators to determine a complete user history in regards to program usage and data access.

Network Security:
Access to the Virtual Observer application is controlled at the user level within the application itself, and at the network level using tight integrations to Active Directory (AD), Group Policies Objects (GPO) and Secure Socket Layers (SSL).

These features are designed not only for PCI Compliance and HIPAA compliance but also for true enterprise-caliber granular security.

What Our Customers Are Saying...

“As the Call Center Manager for a growing catalog and internet company, sales call quality and customer service call quality are paramount. In our industry what separates one company from another is the level of service. We recognized that in order to raise the bar (to become the company of choice) we need to do something more, continually improve on call quality. After a lengthy due diligence we chose VO as the application to assist us in our quest to be number one. Virtual Observer has provided us with exactly what we need to guide our representatives to success. I have used several applications in my career and this system is as straightforward as you can get. The support team made training and implementation a breeze; making the bottom line cost of the entire application very affordable.”