Your everyday life will now start in the Virtual Observer Event Log.
Audio is completely integrated with screen activity to give you a true recreation of your agent’s activity during interactions. VO’s playback screen also allows you to:
- easily identify long periods of silence or hold time
- see changes in call volume
- quickly annotate calls with important notes
- view agent screen activity
- score agent performance right from within playback screen
- dynamically resize or remove windows, saving your preferred view