Event Playback

Your everyday life will now start in the Virtual Observer Event Log.

Audio is completely integrated with screen activity to give you a true recreation of your agent’s activity during interactions. VO’s playback screen also allows you to: Virtual Observer Event Log

  • easily identify long periods of silence or hold time
  • see changes in call volume
  • quickly annotate calls with important notes
  • view agent screen activity
  • score agent performance right from within playback screen
  • dynamically resize or remove windows, saving your preferred view