Media Encryption for PCI Compliance

Make PCI Compliance concerns go away

Lock down your valuable customer data

Our Media Encryption & Agent Auditing features are included within Virtual Observer (VO) Professional, a simple, effective and affordable workforce optimization solution for contact centers.

VO is fully customizable and designed to continuously improve the performance of your call center agents. VO is available in a wide array of configurations designed to work with call centers of all sizes.

VO’s Media Encryption & Agent Auditing features will completely secure your valuable customer information and sensitive data, helping you comply with standards such as PCI compliance and HIPAA compliance.

Features:

Single Transaction Security: CSI believes that protection for all starts with protection for one.

Encrypted Media: All recordings and screen captures are encrypted to 256-Bit Advanced Encryption Standards, thus both on-line and archive mass data storage are protected.

These features are designed not only for PCI Compliance and HIPAA compliance but also for true enterprise-caliber granular security

Big Time ROI…VO’s Media Encryption & Agent Auditing enables you to:

  • Comply with PCI and HIPAA security and data standards
  • Protect your valuable customer information from unauthorized access

Read more about VO system security

What Our Customers Are Saying...

“Virtual Observer was a right-sized solution for us. We use Virtual Observer to prove that we provided (or in some cases did not) the necessary information for the customer to make an informed decision. In addition, we monitor all points of a call from beginning to end, customer service and quality control to make sure the RFT (required follow- throughs) have been completed.”