Make PCI Compliance concerns go away
Lock down your valuable customer data
Our Media Encryption & Agent Auditing features are included within Virtual Observer (VO) Professional, a simple, effective and affordable workforce optimization solution for contact centers.
VO is fully customizable and designed to continuously improve the performance of your call center agents. VO is available in a wide array of configurations designed to work with call centers of all sizes.
VO’s Media Encryption & Agent Auditing features will completely secure your valuable customer information and sensitive data, helping you comply with standards such as PCI compliance and HIPAA compliance.
Single Transaction Security: CSI believes that protection for all starts with protection for one.
Encrypted Media: All recordings and screen captures are encrypted to 256-Bit Advanced Encryption Standards, thus both on-line and archive mass data storage are protected.
These features are designed not only for PCI Compliance and HIPAA compliance but also for true enterprise-caliber granular security
Big Time ROI…VO’s Media Encryption & Agent Auditing enables you to:
- Comply with PCI and HIPAA security and data standards
- Protect your valuable customer information from unauthorized access
Read more about VO system security