Media Encryption for PCI Compliance

Make PCI Compliance concerns go away

Lock down your valuable customer data

Our Media Encryption & Agent Auditing features are included within Virtual Observer (VO) Professional, a simple, effective and affordable workforce optimization solution for contact centers.

VO is fully customizable and designed to continuously improve the performance of your call center agents. VO is available in a wide array of configurations designed to work with call centers of all sizes.

VO’s Media Encryption & Agent Auditing features will completely secure your valuable customer information and sensitive data, helping you comply with standards such as PCI compliance and HIPAA compliance.

Features:

Single Transaction Security: CSI believes that protection for all starts with protection for one.

Encrypted Media: All recordings and screen captures are encrypted to 256-Bit Advanced Encryption Standards, thus both on-line and archive mass data storage are protected.

These features are designed not only for PCI Compliance and HIPAA compliance but also for true enterprise-caliber granular security

Big Time ROI…VO’s Media Encryption & Agent Auditing enables you to:

  • Comply with PCI and HIPAA security and data standards
  • Protect your valuable customer information from unauthorized access

Read more about VO system security

What Our Customers Are Saying...

“One of the immediate benefits was our ability to monitor that large influx of new associates we have at our season. Being able to give them feedback on their performance quickly and correct areas where they are having trouble has lower our attrition, during that critical period, and saved us money. We highly recommend Virtual Observer for other e-commerce contact centers. The features, cost, and ease of use along with the good customer service provided by CSI makes this system an excellent choice.”