Media Encryption for PCI Compliance

Make PCI Compliance concerns go away

Lock down your valuable customer data

Our Media Encryption & Agent Auditing features are included within Virtual Observer (VO) Professional, a simple, effective and affordable workforce optimization solution for contact centers.

VO is fully customizable and designed to continuously improve the performance of your call center agents. VO is available in a wide array of configurations designed to work with call centers of all sizes.

VO’s Media Encryption & Agent Auditing features will completely secure your valuable customer information and sensitive data, helping you comply with standards such as PCI compliance and HIPAA compliance.

Features:

Single Transaction Security: CSI believes that protection for all starts with protection for one.

Encrypted Media: All recordings and screen captures are encrypted to 256-Bit Advanced Encryption Standards, thus both on-line and archive mass data storage are protected.

These features are designed not only for PCI Compliance and HIPAA compliance but also for true enterprise-caliber granular security

Big Time ROI…VO’s Media Encryption & Agent Auditing enables you to:

  • Comply with PCI and HIPAA security and data standards
  • Protect your valuable customer information from unauthorized access

Read more about VO system security

What Our Customers Are Saying...

“We use Virtual Observer’s Dual-Screen capture and audio capture to monitor customer communications with our in-house Customer Service and Technical Support Departments. The evaluation component assists us in improving our customer communications.”