VO Desktop Analytics

Open Up a World of Possibilities for your Contact Center with Desktop Analytics

Connect / Capture / Automate

How Desktop Analytics Automates PCI Compliance
  • Automate many aspects of your workflow
  • Gain greater understanding into the agent workday
  • Alleviate PCI Compliance concern
  • Reduce strain on IT resources by shifting to automated API triggers

VALUABLE BENEFITS

  • Captures employee desktop activity across all platforms and processes
  • Helps reduce liability by recording select interactions for easy retrieval later
  • Gain visibility into agent activities when they are not on the phone
  • Brings to light any ineffective application usage or misuse of technology

CAPTURE EVENT TRIGGERS
Automatically captures multi-channel interactions, including calls, emails and web chats via user-defined, screen-based triggers.

PROTECT SENSITIVE DATA
Automatically detect when employees access secure software on their desktop and trigger the removal of sensitive data.

AUTOMATE API INTEGRATION
The process of programming your internal workflow to integrate with our APIs can be automated now, reducing your IT footprint and giving you a completely hands-free PCI Compliance option.

HOW DOES IT WORK?
Virtual Observer’s Desktop Analytics integrates applications quickly and easily by automating data extraction, conversion and population of any desktop window. Built on a flexible architecture, enabling you to bring information from one application to another.

INSTALLATION
Our professional services team will implement our desktop analytics solution remotely, greatly reducing your travel & expense costs.

What Our Customers Are Saying...

“From the very start, CSI has been extremely responsive to our needs, and provided unmatched support throughout the procurement and implementation phases.  Virtual Observer has been extremely easy for all of our users to understand and begin utilizing immediately.  Considering our relationship with CSI so far, I have little doubt about future success with the Virtual Observer call recording solution and obtaining the results we desire from our investment.”

– Jared Wojcikowski
Contract Evaluator