Big Data Analytics

Big Data Analytics Comes to your friendly global neighborhood Contact Center

View real time performance data within custom dashboard environmentsVirtual Observer Dashboard Analytics Screenshot

What is “Big Data”? It’s an assembly line of data sources, sharing and pooling information to identify trends and create actionable decisions.

“Big Data” is cloud-based, fully customizable and inherently real-time.

Virtual Observer presents big data based on real time metrics from speech analytics, surveying, evaliations, desktop analytics, phone system metadata and more.

Virtual Observer data can be exported to other applications and analytics tools for predictive analytical capabilities, enterprise resource planning, crm, etc., really working with any applications which are ODBC. In the same regards, we can also pull in data from competitive systems or complimentary applications.

Custom reports can be delivered based on any data captured (or imported) in the VO database. Our professional services team can provide you with a cost effective custom reporting solution.

What Our Customers Are Saying...

“One of the immediate benefits was our ability to monitor that large influx of new associates we have at our season. Being able to give them feedback on their performance quickly and correct areas where they are having trouble has lower our attrition, during that critical period, and saved us money. We highly recommend Virtual Observer for other e-commerce contact centers. The features, cost, and ease of use along with the good customer service provided by CSI makes this system an excellent choice.”