Auto Archiving

Need to play that customer call from 3 years ago? Virtual Observer can help.

Virtual endless storage for your important recorded media

The Auto-Archiving module works within Virtual Observer (VO) Professional, a simple, effective and affordable workforce optimization solution for enterprise contact centers. VO is fully customizable and designed to continuously improve the performance of your call center agents. VO is available in a wide array of configurations designed to work with call centers of all sizes. VO’s Auto-Archiving module gives you the ability to automatically store your data to NAS or SAN for virtual endless storage.

Features:

  • Unlimited Storage Space
  • Automatically works behind the scenes
  • Automatically purges events based on custom defined criteria
  • Set permissions for archive access security levels

Big Time ROI…VO’s Auto-Archiving enables you to:

  • Save on hardware costs by not needing to purchase additional space
  • Reduce risk of system failure due to unavailable disk space
  • Reduce labor of manually purging and archiving events

How It Works For You:

  • Auto-Archiving duplicates each recorded event and saves it to NAS or SAN
  • Investigate Encryption options to meet security standards

What Our Customers Are Saying...

A healthcare facility in the mideast US installed Virtual Observer a few years back as part of a call recording and quality assurance initiative:
“We monitor all incoming and outgoing calls for 40 agents. By recording all calls and auditing data and productivity reports for each team, individual registrar and nurse managers can determine how to reduce hold times, transfer fewer calls and provide more callers with what they need with just one call. This tool also improves management’s ability to train and coach staff to enhance the customer experience. The call center uses internally designed evaluation templates to measure quality, accuracy and completeness of contact with families.”