Need to play that customer call from 3 years ago? Virtual Observer can help.
Virtual endless storage for your important recorded media
The Auto-Archiving module works within Virtual Observer (VO) Professional, a simple, effective and affordable workforce optimization solution for enterprise contact centers. VO is fully customizable and designed to continuously improve the performance of your call center agents. VO is available in a wide array of configurations designed to work with call centers of all sizes. VO’s Auto-Archiving module gives you the ability to automatically store your data to NAS or SAN for virtual endless storage.
- Unlimited Storage Space
- Automatically works behind the scenes
- Automatically purges events based on custom defined criteria
- Set permissions for archive access security levels
Big Time ROI…VO’s Auto-Archiving enables you to:
- Save on hardware costs by not needing to purchase additional space
- Reduce risk of system failure due to unavailable disk space
- Reduce labor of manually purging and archiving events
How It Works For You:
- Auto-Archiving duplicates each recorded event and saves it to NAS or SAN
- Investigate Encryption options to meet security standards