Auto Archiving

Need to play that customer call from 3 years ago? Virtual Observer can help.

Virtual endless storage for your important recorded media

The Auto-Archiving module works within Virtual Observer (VO) Professional, a simple, effective and affordable workforce optimization solution for enterprise contact centers. VO is fully customizable and designed to continuously improve the performance of your call center agents. VO is available in a wide array of configurations designed to work with call centers of all sizes. VO’s Auto-Archiving module gives you the ability to automatically store your data to NAS or SAN for virtual endless storage.

Features:

  • Unlimited Storage Space
  • Automatically works behind the scenes
  • Automatically purges events based on custom defined criteria
  • Set permissions for archive access security levels

Big Time ROI…VO’s Auto-Archiving enables you to:

  • Save on hardware costs by not needing to purchase additional space
  • Reduce risk of system failure due to unavailable disk space
  • Reduce labor of manually purging and archiving events

How It Works For You:

  • Auto-Archiving duplicates each recorded event and saves it to NAS or SAN
  • Investigate Encryption options to meet security standards

What Our Customers Are Saying...

“They’ve virtualized much of the environment and have also customized the Avaya DMCC recording services to a degree unlike anything else the market has to offer,”