Talkdesk Integrated Workforce Optimization

WFO-enable your Talkdesk cloud contact center experience now!

Coordinated Systems, Inc. (CSI) has joined the Talkdesk App Connector Marketplace.

Virtual Observer applications are now available:

cloud contact center platformThis partnership combines the best-of-breed cloud-based contact center services and workforce optimization applications of Talkdesk and the CSI Virtual Observer (VO) WFO platform. Together, this partnership will further enable Talkdesk and CSI to deliver an integrated and robust overall contact center solution to new and existing customers.

“We are extremely excited about entering into this partnership with Talkdesk and becoming an essential component in their contact center ecosystem”, said Rich Marcia, Marketing Director for CSI.

About Talkdesk
Talkdesk’s mission is to empower companies to continuously improve customer experience. With enterprise-class performance and consumer-like experience, Talkdesk allows you to adapt your contact center to the evolving needs of your customers and teams, resulting in increased productivity, customer satisfaction, and cost savings.

What Is Virtual Observer?

Our flagship product, Virtual Observer (VO), is a call recording and workforce optimization solution for contact centers. VO is making inroads against our main competition by offering a robust, user friendly feature set that provides an extremely high value, tremendous scalability and an unbeatable low cost of ownership.