WFO-enable your Talkdesk cloud contact center experience now!
Coordinated Systems, Inc. (CSI) has joined the Talkdesk App Connector Marketplace.
Virtual Observer applications are now available: https://appconnect.talkdesk.com/app/virtualobserver.html
This partnership combines the best-of-breed cloud-based contact center services and workforce optimization applications of Talkdesk and the CSI Virtual Observer (VO) WFO platform. Together, this partnership will further enable Talkdesk and CSI to deliver an integrated and robust overall contact center solution to new and existing customers.
“We are extremely excited about entering into this partnership with Talkdesk and becoming an essential component in their contact center ecosystem”, said Rich Marcia, Marketing Director for CSI.
Talkdesk’s mission is to empower companies to continuously improve customer experience. With enterprise-class performance and consumer-like experience, Talkdesk allows you to adapt your contact center to the evolving needs of your customers and teams, resulting in increased productivity, customer satisfaction, and cost savings.