Lean on Virtual Observer to record your Nortel telephony system.

A sound investment throughout the evolution of your phone system.

Virtual Observer (VO) WFO system supports recording technologies for many models of Nortel phone systems.

VO connects using several different methods, including:

  • Nortel Active recording
  • Selective recording through analog service observe
  • 100% recording through extension side tapping
  • 100% recording through trunk or t1 tapping
  • 100% recording or selective VoIP recording

Virtual Observer supports the following models of Nortel Phone Systems:

  • Nortel CS1000 (Communications server)
  • Nortel CS2000 (Communications server)
  • Nortel DMS (Duplicate Media Streaming)
  • Nortel DMS-100
  • Nortel Meridian
  • Nortel Remote Office 9150
  • Nortel Norstar
  • Nortel Norstar BCM
  • Nortel SL100
  • Nortel BCM/M1/Succession (Voip) 


The following Nortel communications components are supported for integration:

  • Nortel Contact Center
  • Nortel Contact Center Express
  • Nortel Contact Center Enterprise
  • Nortel Symposium
  • Nortel BCM 

If your Nortel model is not listed, it may still be supported or engineered…please consult with your account representative with any compatibility questions!

What Our Customers Are Saying...

“As the Call Center Manager for a growing catalog and internet company, sales call quality and customer service call quality are paramount. In our industry what separates one company from another is the level of service. We recognized that in order to raise the bar (to become the company of choice) we need to do something more, continually improve on call quality. After a lengthy due diligence we chose VO as the application to assist us in our quest to be number one. Virtual Observer has provided us with exactly what we need to guide our representatives to success. I have used several applications in my career and this system is as straightforward as you can get. The support team made training and implementation a breeze; making the bottom line cost of the entire application very affordable.”