Nortel

Lean on Virtual Observer to record your Nortel telephony system.

A sound investment throughout the evolution of your phone system.

Virtual Observer (VO) WFO system supports recording technologies for many models of Nortel phone systems.

VO connects using several different methods, including:

  • Nortel Active recording
  • Selective recording through analog service observe
  • 100% recording through extension side tapping
  • 100% recording through trunk or t1 tapping
  • 100% recording or selective VoIP recording

Virtual Observer supports the following models of Nortel Phone Systems:

  • Nortel CS1000 (Communications server)
  • Nortel CS2000 (Communications server)
  • Nortel DMS (Duplicate Media Streaming)
  • Nortel DMS-100
  • Nortel Meridian
  • Nortel Remote Office 9150
  • Nortel Norstar
  • Nortel Norstar BCM
  • Nortel SL100
  • Nortel BCM/M1/Succession (Voip) 

 

The following Nortel communications components are supported for integration:

  • Nortel Contact Center
  • Nortel Contact Center Express
  • Nortel Contact Center Enterprise
  • Nortel Symposium
  • Nortel BCM 

If your Nortel model is not listed, it may still be supported or engineered…please consult with your account representative with any compatibility questions!

What Our Customers Are Saying...

“We utilize the Speech Analytics features, which has really paid off for us so far.  The ability to search by key words has eliminated the hunt and peck method we used previously.  One of the other features we love is the screen capture and live desktop monitoring that enhances coaching and praise opportunities. I have had many experiences with call monitoring in the past. I LOVE Virtual Observer from its thumbnails of desktops to its ability to interact with employees while they are on a call. I also have positive comments for the training as it is tailored around who is attending. The more interactive the participants the better the training was. The trainer was excellent!”

‐ Kara Fitzgerald
Logix Federal Credit Union