You’ve made an informed decision with your Siemens investment.

Recording everything from Siemens legacy to UNITY IP.

Virtual Observer (VO) supports recording technologies for many models of Siemens phone systems, including Siemens Enterprise and Siemens Unified Communications systems.

VO connects using several different methods, including:

  • Siemens OpenScape active recording
  • Selective recording through analog service observe
  • 100% recording through extension side tapping
  • 100% recording through trunk or t1 tapping
  • 100% recording or selective VoIP recording

Supported models include:

  • Siemens HiPath 8000 series
  • Siemens HiPath 4000 series
  • Siemens HiPath 3000 series
  • Siemens HiPath 2000 series
  • Siemens Hicom 330E
  • Siemens Hicom 300E
  • Siemens Hicom 150E
  • Siemens Hicom 100E
  • Siemens Rolm 9751CBX
  • Siemens Realitis DX

If your Siemens model is not listed, it may still be supported or engineered…please consult with your account representative with any compatibility questions!

What Our Customers Are Saying...

A healthcare facility in the mideast US installed Virtual Observer a few years back as part of a call recording and quality assurance initiative:
“We monitor all incoming and outgoing calls for 40 agents. By recording all calls and auditing data and productivity reports for each team, individual registrar and nurse managers can determine how to reduce hold times, transfer fewer calls and provide more callers with what they need with just one call. This tool also improves management’s ability to train and coach staff to enhance the customer experience. The call center uses internally designed evaluation templates to measure quality, accuracy and completeness of contact with families.”