You’ve made an informed decision with your ShoreTel investment.

Now protect that investment with Virtual Observer call recording software.

Virtual Observer supports recording technologies for many models of Shoretel phone systems, including:

  • Shoretel IP Telephony
  • Shoreware Call Manager
  • Shoretel Contact Center
  • Shoreware Director
  • Shoreware Unified Messaging

VO connects using several different methods, including:

  • 100% recording or selective VoIP recording
  • 100% recording or selective VoIP recording through API/direct integration

The Virtual Observer Logger for Shoretel is an appliance-based VoIP call recording software solution for your business.

Key Features:

  • Always on Call Recording
  • Record Media Encrypted Calls
  • Supports Multi-Site Environments
  • Search Capability
  • Records T1, T1 PRI & POTS line trunk calls from any location

Designed around ShoreTel Architecture, The Virtual Observer Logger for ShoreTel:

  • records ShoreTel phone calls by integrating ShoreWare Server
  • integrates with the ShoreTel System and runs on Windows Servers.
  • can record calls at any site via a WAN
  • Integrates using ShoreTel Telephony Application Interface (TAPI)


What Our Customers Are Saying...

“From the very start, CSI has been extremely responsive to our needs, and provided unmatched support throughout the procurement and implementation phases.  Virtual Observer has been extremely easy for all of our users to understand and begin utilizing immediately.  Considering our relationship with CSI so far, I have little doubt about future success with the Virtual Observer call recording solution and obtaining the results we desire from our investment.”

– Jared Wojcikowski
Contract Evaluator