ShoreTel

You’ve made an informed decision with your ShoreTel investment.

Now protect that investment with Virtual Observer call recording software.

Virtual Observer supports recording technologies for many models of Shoretel phone systems, including:

  • Shoretel IP Telephony
  • Shoreware Call Manager
  • Shoretel Contact Center
  • Shoreware Director
  • Shoreware Unified Messaging

VO connects using several different methods, including:

  • 100% recording or selective VoIP recording
  • 100% recording or selective VoIP recording through API/direct integration

The Virtual Observer Logger for Shoretel is an appliance-based VoIP call recording software solution for your business.

Key Features:

  • Always on Call Recording
  • Record Media Encrypted Calls
  • Supports Multi-Site Environments
  • Search Capability
  • Records T1, T1 PRI & POTS line trunk calls from any location

Designed around ShoreTel Architecture, The Virtual Observer Logger for ShoreTel:

  • records ShoreTel phone calls by integrating ShoreWare Server
  • integrates with the ShoreTel System and runs on Windows Servers.
  • can record calls at any site via a WAN
  • Integrates using ShoreTel Telephony Application Interface (TAPI)

 

What Our Customers Are Saying...

“Virtual Observer was a right-sized solution for us. We use Virtual Observer to prove that we provided (or in some cases did not) the necessary information for the customer to make an informed decision. In addition, we monitor all points of a call from beginning to end, customer service and quality control to make sure the RFT (required follow- throughs) have been completed.”