Mitel

Have you experienced what Virtual Observer can do for your Mitel phone system lately?

VO supports recording technologies for many models of Mitel phone systems.

Virtual Observer (VO) supports recording technologies for many models of Mitel phone systems.

VO connects using several different methods, including:

  • Mitel Active Recording
  • Selective recording through analog service observe
  • 100% recording through extension side tapping
  • 100% recording through trunk or t1 tapping
  • 100% recording or selective VoIP recording
  • 100% recording or selective VoIP recording through MITAI direct integration

Supported models include:

  • Mitel – SRC
  • Mitel 3300 MX/LX (Voip)
  • Mitel SX2000, SX200

If your Mitel model is not listed, it may still be supported or engineered…please consult with your account representative with any compatibility questions!

What Our Customers Are Saying...

A healthcare facility in the mideast US installed Virtual Observer a few years back as part of a call recording and quality assurance initiative:
“We monitor all incoming and outgoing calls for 40 agents. By recording all calls and auditing data and productivity reports for each team, individual registrar and nurse managers can determine how to reduce hold times, transfer fewer calls and provide more callers with what they need with just one call. This tool also improves management’s ability to train and coach staff to enhance the customer experience. The call center uses internally designed evaluation templates to measure quality, accuracy and completeness of contact with families.”