Mitel

Have you experienced what Virtual Observer can do for your Mitel phone system lately?

VO supports recording technologies for many models of Mitel phone systems.

Virtual Observer (VO) supports recording technologies for many models of Mitel phone systems.

VO connects using several different methods, including:

  • Mitel Active Recording
  • Selective recording through analog service observe
  • 100% recording through extension side tapping
  • 100% recording through trunk or t1 tapping
  • 100% recording or selective VoIP recording
  • 100% recording or selective VoIP recording through MITAI direct integration

Supported models include:

  • Mitel – SRC
  • Mitel 3300 MX/LX (Voip)
  • Mitel SX2000, SX200

If your Mitel model is not listed, it may still be supported or engineered…please consult with your account representative with any compatibility questions!

What Our Customers Are Saying...

“One of the immediate benefits was our ability to monitor that large influx of new associates we have at our season. Being able to give them feedback on their performance quickly and correct areas where they are having trouble has lower our attrition, during that critical period, and saved us money. We highly recommend Virtual Observer for other e-commerce contact centers. The features, cost, and ease of use along with the good customer service provided by CSI makes this system an excellent choice.”