Skype for Business Recording

Skype for Business: Expanding beyond the desktop and into your phone system.

Virtual Observer is standing right there to record alongside with direct Clarity Connect integration.

Have you experienced what Virtual Observer can do for your Microsoft Lync recording need  lately?

VO supports recording technologies for many models of Microsoft phone systems.

VO connects using several different methods, including:

  • 100% recording for MS Lync
  • Microsoft Lync Active Recording

Supported Microsoft models include:

  • Microsoft Lync
  • Microsoft OCS
  • Microsoft Lync Virtual Trunk Recording for 100% Call Logging

Virtual Observer’s recording engine supports converged voice recording for any mix of telephony types and interfaces from different manufacturers. The recording engine has been developed and tested to offer a fully compliant solution across the range of telephony solutions.

Microsoft Lync is primarily a SIP based architecture which uses specific hardware gateways / routers / SBC’s (Session Border Controllers) or other hardware switches to interface with standard telephony protocols such as telephony trunks etc. Lync’s integration with other PBX platforms etc. tends to be via SIP offering common interfaces at a software level.

If your Microsoft model is not listed, it may still be supported or engineered…please consult with your account representative with any compatibility questions!

What Our Customers Are Saying...

“I looked at several other call recording vendors, many whom were much more expensive and included many extra features that seemed beyond what was really needed. CSI’s soft sell approach helped me make the decision. I appreciated the patience CSI exhibited. Part of the decision to choose Virtual Observer was also because it was easy to prove out the return on investment. Being so cost effective, the performance gains show a positive return within the first year.”

‐ Steve Addy
Day-Timers