Skype for Business Recording

Skype for Business: Expanding beyond the desktop and into your phone system.

Virtual Observer is standing right there to record alongside with direct Clarity Connect integration.

Have you experienced what Virtual Observer can do for your Microsoft Lync recording need  lately?

VO supports recording technologies for many models of Microsoft phone systems.

VO connects using several different methods, including:

  • 100% recording for MS Lync
  • Microsoft Lync Active Recording

Supported Microsoft models include:

  • Microsoft Lync
  • Microsoft OCS
  • Microsoft Lync Virtual Trunk Recording for 100% Call Logging

Virtual Observer’s recording engine supports converged voice recording for any mix of telephony types and interfaces from different manufacturers. The recording engine has been developed and tested to offer a fully compliant solution across the range of telephony solutions.

Microsoft Lync is primarily a SIP based architecture which uses specific hardware gateways / routers / SBC’s (Session Border Controllers) or other hardware switches to interface with standard telephony protocols such as telephony trunks etc. Lync’s integration with other PBX platforms etc. tends to be via SIP offering common interfaces at a software level.

If your Microsoft model is not listed, it may still be supported or engineered…please consult with your account representative with any compatibility questions!

What Our Customers Are Saying...

“We utilize the Speech Analytics features, which has really paid off for us so far.  The ability to search by key words has eliminated the hunt and peck method we used previously.  One of the other features we love is the screen capture and live desktop monitoring that enhances coaching and praise opportunities. I have had many experiences with call monitoring in the past. I LOVE Virtual Observer from its thumbnails of desktops to its ability to interact with employees while they are on a call. I also have positive comments for the training as it is tailored around who is attending. The more interactive the participants the better the training was. The trainer was excellent!”

‐ Kara Fitzgerald
Logix Federal Credit Union