Skype for Business Recording

Skype for Business: Expanding beyond the desktop and into your phone system.

Virtual Observer is standing right there to record alongside with direct Clarity Connect integration.

Have you experienced what Virtual Observer can do for your Microsoft Lync recording need  lately?

VO supports recording technologies for many models of Microsoft phone systems.

VO connects using several different methods, including:

  • 100% recording for MS Lync
  • Microsoft Lync Active Recording

Supported Microsoft models include:

  • Microsoft Lync
  • Microsoft OCS
  • Microsoft Lync Virtual Trunk Recording for 100% Call Logging

Virtual Observer’s recording engine supports converged voice recording for any mix of telephony types and interfaces from different manufacturers. The recording engine has been developed and tested to offer a fully compliant solution across the range of telephony solutions.

Microsoft Lync is primarily a SIP based architecture which uses specific hardware gateways / routers / SBC’s (Session Border Controllers) or other hardware switches to interface with standard telephony protocols such as telephony trunks etc. Lync’s integration with other PBX platforms etc. tends to be via SIP offering common interfaces at a software level.

If your Microsoft model is not listed, it may still be supported or engineered…please consult with your account representative with any compatibility questions!

What Our Customers Are Saying...

A healthcare facility in the mideast US installed Virtual Observer a few years back as part of a call recording and quality assurance initiative:
“We monitor all incoming and outgoing calls for 40 agents. By recording all calls and auditing data and productivity reports for each team, individual registrar and nurse managers can determine how to reduce hold times, transfer fewer calls and provide more callers with what they need with just one call. This tool also improves management’s ability to train and coach staff to enhance the customer experience. The call center uses internally designed evaluation templates to measure quality, accuracy and completeness of contact with families.”