Skype for Business Recording

Skype for Business: Expanding beyond the desktop and into your phone system.

Virtual Observer is standing right there to record alongside with direct Clarity Connect integration.

Have you experienced what Virtual Observer can do for your Microsoft Lync recording need  lately?

VO supports recording technologies for many models of Microsoft phone systems.

VO connects using several different methods, including:

  • 100% recording for MS Lync
  • Microsoft Lync Active Recording

Supported Microsoft models include:

  • Microsoft Lync
  • Microsoft OCS
  • Microsoft Lync Virtual Trunk Recording for 100% Call Logging

Virtual Observer’s recording engine supports converged voice recording for any mix of telephony types and interfaces from different manufacturers. The recording engine has been developed and tested to offer a fully compliant solution across the range of telephony solutions.

Microsoft Lync is primarily a SIP based architecture which uses specific hardware gateways / routers / SBC’s (Session Border Controllers) or other hardware switches to interface with standard telephony protocols such as telephony trunks etc. Lync’s integration with other PBX platforms etc. tends to be via SIP offering common interfaces at a software level.

If your Microsoft model is not listed, it may still be supported or engineered…please consult with your account representative with any compatibility questions!

What Our Customers Are Saying...

“As the Call Center Manager for a growing catalog and internet company, sales call quality and customer service call quality are paramount. In our industry what separates one company from another is the level of service. We recognized that in order to raise the bar (to become the company of choice) we need to do something more, continually improve on call quality. After a lengthy due diligence we chose VO as the application to assist us in our quest to be number one. Virtual Observer has provided us with exactly what we need to guide our representatives to success. I have used several applications in my career and this system is as straightforward as you can get. The support team made training and implementation a breeze; making the bottom line cost of the entire application very affordable.”