Cisco Contact Center Recording

You’ve invested in Cisco.

Now you can leverage that investment with a best-of-breed Cisco contact center recording solution.

Cisco Systems, Inc., verifies that Virtual Observer 5, a product from Coordinated Systems, Inc., a member of the Cisco Solution Partner Program, achieved its’ latest certification and tested compatible with the following version of the following Cisco product:

Cisco Unified Communications Manager – 11.5

The Cisco Compatible logo signifies that product named above has undergone and passed interoperability testing as part of the Cisco Independent Verification Testing program.

Virtual Observer (VO) supports recording technologies for many models of Cisco platforms, including those listed below.

Virtual Observer supports the following models of Cisco Phone Systems:

  • Cisco DMS (Dual Media Streaming)
  • Cisco MediaSense
  • Cisco Call Manager
  • Cisco IP
  • Cisco 7xxx IP phone series

The following Cisco unified communications components are supported for integration:

  • Cisco Unified Communications Manager
  • Cisco Unified Communications Manager Express
  • Cisco Unified Communications Manager Business Edition
  • Cisco Unified Contact Center Express
  • Cisco Unified Contact Center Enterprise
  • Cisco IPCC

If your Cisco model is not listed, it may still be supported or engineered…please consult with your account representative with any compatibility questions!

What Our Customers Are Saying...

“We utilize the Speech Analytics features, which has really paid off for us so far.  The ability to search by key words has eliminated the hunt and peck method we used previously.  One of the other features we love is the screen capture and live desktop monitoring that enhances coaching and praise opportunities. I have had many experiences with call monitoring in the past. I LOVE Virtual Observer from its thumbnails of desktops to its ability to interact with employees while they are on a call. I also have positive comments for the training as it is tailored around who is attending. The more interactive the participants the better the training was. The trainer was excellent!”

‐ Kara Fitzgerald
Logix Federal Credit Union