Cisco Contact Center Recording

You’ve invested in Cisco.

Now you can leverage that investment with a best-of-breed Cisco contact center recording solution.

Cisco Systems, Inc., verifies that Virtual Observer 5, a product from Coordinated Systems, Inc., a member of the Cisco Solution Partner Program, achieved its’ latest certification and tested compatible with the following version of the following Cisco product:

Cisco Unified Communications Manager – 11.5

The Cisco Compatible logo signifies that product named above has undergone and passed interoperability testing as part of the Cisco Independent Verification Testing program.

Virtual Observer (VO) supports recording technologies for many models of Cisco platforms, including those listed below.

Virtual Observer supports the following models of Cisco Phone Systems:

  • Cisco DMS (Dual Media Streaming)
  • Cisco MediaSense
  • Cisco Call Manager
  • Cisco IP
  • Cisco 7xxx IP phone series

The following Cisco unified communications components are supported for integration:

  • Cisco Unified Communications Manager
  • Cisco Unified Communications Manager Express
  • Cisco Unified Communications Manager Business Edition
  • Cisco Unified Contact Center Express
  • Cisco Unified Contact Center Enterprise
  • Cisco IPCC

If your Cisco model is not listed, it may still be supported or engineered…please consult with your account representative with any compatibility questions!

What Our Customers Are Saying...

“One of the immediate benefits was our ability to monitor that large influx of new associates we have at our season. Being able to give them feedback on their performance quickly and correct areas where they are having trouble has lower our attrition, during that critical period, and saved us money. We highly recommend Virtual Observer for other e-commerce contact centers. The features, cost, and ease of use along with the good customer service provided by CSI makes this system an excellent choice.”