Cisco Contact Center Recording

You’ve invested in Cisco.

Now you can leverage that investment with a best-of-breed Cisco contact center recording solution.

Virtual Observer (VO) supports recording technologies for many models of Cisco VoIP phone systems, including enterprise scale VoIP models such as those listed below.

VO connects using 100% recording or selective VoIP recording methodologies, as well as a Cisco Active recording method.

Virtual Observer supports the following models of Cisco Phone Systems:

  • Cisco DMS (Dual Media Streaming)
  • Cisco Call Manager
  • Cisco IP
  • Cisco 7xxx IP phone series
  • The following Cisco unified communications components are supported for integration:
  • Cisco Unified Communications Manager
  • Cisco Unified Communications Manager Express
  • Cisco Unified Communications Manager Business Edition
  • Cisco Unified Contact Center Express
  • Cisco Unified Contact Center Enterprise
  • Cisco IPCC

If your Cisco model is not listed, it may still be supported or engineered…please consult with your account representative with any compatibility questions!

What Our Customers Are Saying...

A healthcare facility in the mideast US installed Virtual Observer a few years back as part of a call recording and quality assurance initiative:
“We monitor all incoming and outgoing calls for 40 agents. By recording all calls and auditing data and productivity reports for each team, individual registrar and nurse managers can determine how to reduce hold times, transfer fewer calls and provide more callers with what they need with just one call. This tool also improves management’s ability to train and coach staff to enhance the customer experience. The call center uses internally designed evaluation templates to measure quality, accuracy and completeness of contact with families.”