Cisco Contact Center Recording

You’ve invested in Cisco.

Now you can leverage that investment with a best-of-breed Cisco contact center recording solution.

Cisco Systems, Inc., verifies that Virtual Observer 5, a product from Coordinated Systems, Inc., a member of the Cisco Solution Partner Program, achieved its’ latest certification and tested compatible with the following version of the following Cisco product:

Cisco Unified Communications Manager – 11.5

The Cisco Compatible logo signifies that product named above has undergone and passed interoperability testing as part of the Cisco Independent Verification Testing program.

Virtual Observer (VO) supports recording technologies for many models of Cisco platforms, including those listed below.

Virtual Observer supports the following models of Cisco Phone Systems:

  • Cisco DMS (Dual Media Streaming)
  • Cisco MediaSense
  • Cisco Call Manager
  • Cisco IP
  • Cisco 7xxx IP phone series

The following Cisco unified communications components are supported for integration:

  • Cisco Unified Communications Manager
  • Cisco Unified Communications Manager Express
  • Cisco Unified Communications Manager Business Edition
  • Cisco Unified Contact Center Express
  • Cisco Unified Contact Center Enterprise
  • Cisco IPCC

If your Cisco model is not listed, it may still be supported or engineered…please consult with your account representative with any compatibility questions!

What Our Customers Are Saying...

“As the Call Center Manager for a growing catalog and internet company, sales call quality and customer service call quality are paramount. In our industry what separates one company from another is the level of service. We recognized that in order to raise the bar (to become the company of choice) we need to do something more, continually improve on call quality. After a lengthy due diligence we chose VO as the application to assist us in our quest to be number one. Virtual Observer has provided us with exactly what we need to guide our representatives to success. I have used several applications in my career and this system is as straightforward as you can get. The support team made training and implementation a breeze; making the bottom line cost of the entire application very affordable.”