Alcatel

Lean on Virtual Observer to record your Alcatel telephony system.

Open up worlds far beyond a simple call logging solution.

Virtual Observer (VO) supports recording technologies for many models of Alcatel phone systems.

VO connects using several different methods, including:

  • Selective recording through analog service observe
  • 100% recording through extension side tapping
  • 100% recording through trunk or t1 tapping
  • 100% recording or selective VoIP recording

Models supported:

  • Alcatel    4200
  • Alcatel    OmniPCX 4400
  • Alcatel    OmniPCX (OXO / OXE) (VoIP) 

If your Alcatel model is not listed, it may still be supported or engineered…please consult with your account representative with any compatibility questions!

What Our Customers Are Saying...

“One of the immediate benefits was our ability to monitor that large influx of new associates we have at our season. Being able to give them feedback on their performance quickly and correct areas where they are having trouble has lower our attrition, during that critical period, and saved us money. We highly recommend Virtual Observer for other e-commerce contact centers. The features, cost, and ease of use along with the good customer service provided by CSI makes this system an excellent choice.”