Make sure your reservation and ticket hotlines are managing customer interactions to your expectations.
Virtual Observer provides extreme value to the travel and entertainment space – giving managers the ability to record all the interactions in their reservations departments and allowing supervisors to improve the booking success rate of the agents. Virtual Observer can enable your center to:
- Record calls in reservations departments for training. Effectively train agents to book more rooms.
- Record calls for liability protection
- Record calls for dispute resolution
- Record calls in customer service departments
- Deploy robust and affordable call recording and quality monitoring system during tough economic times to improve customer service and call center performance
Featured Testimonials from travel and entertainment customers:
“The most important use of Virtual Observer for us is the ability to replay calls. This allows us to evaluate how well our reservations agents are doing and if they are meeting Five Diamond standards on every call. It has proved to be an essential training tool for us.”
– Zane Robinson, Bungalow Reservations Manager