Contact Center applications playing well together in the cloud: Virtual Observer and Five9

Coordinated Systems, Inc. (CSI) has joined the Five9 Cloud Alliance Partner Program. This partnership combines the best-of-breed cloud-based contact center services and workforce optimization applications of Five9 and the CSI Virtual Observer (VO) WFO platform. Together, this partnership will further enable Five9 and CSI to deliver an integrated and robust overall contact center solution to new and existing customers.

CSI’s Virtual Observer was one of the first applications to become certified within the Five9 Cloud Alliance Partner Program. “We are truly excited about entering into this partnership and becoming a vital part of the Five9 cloud application ecosystem”, said Rich Marcia, Marketing Director for CSI.

Five9Five9 is a leading provider of cloud contact center software, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, delivering software to help organizations of every size transition from premise-based software to the cloud. With its extensive expertise, technology, and ecosystem of partners, Five9 delivers secure, reliable, scalable cloud contact center software to help businesses create exceptional customer experiences, increase agent productivity and deliver tangible results. For more information visit