Microsoft Skype for Business has never been more powerful!
Virtual Observer now supports the Clarity Connect Contact Center application for Skype for Business. Together, the integrated offering will allow both Clarity Connect and CSI to deliver a complete and robust overall contact center solution to new and existing customers with full WFO functionality.
Clarity Connect is a full featured web-based contact center native to Skype for Business. This means Clarity Connect adds the missing functionality without duplicating or complicating the infrastructure or call control. Clarity Connect steps in and adds intelligence to the conversations needed regardless of modality to deliver the best customer experience on the market. Intelligent IVR, Skills Based Routing, Real-Time metrics, historical reports and more go into this first of its kind approach to a contact center for a true collaboration platform.
This solution provides a total end to end answer for intelligent contact center on a truly unified communications and collaboration platform, enabling your customers to get the best experience while you reap the rewards of empowering your users to work together to solve business problems in the most efficient manner possible. Quality Scoring, Forecasting, Scheduling and Adherence round out the abilities for a total view of daily activities.
“We’re passionate about the solution which is now available to the Skype for Business space. Clarity Connect is the best native ACD platform and with Virtual Observer, we are positioned to offer the most complete, proven WFO option in the market today,” offered Jeremy Puent, Product Manager for ClarityConnect.
Clarity delivers premier products and solutions that leverage Lync and Skype for Business as a communication platform, which allow companies to significantly reduce costs and complexities within their IT environments. Clarity Connect is a robust contact center solution built exclusively and natively for Skype for Business.