Success Stories and Testimonials

We’re like a cloud-based WFO travel agency, creating great customer journeys for the contact center industry.

Testimonials:

“We had to get a solution up and working fast, and within our startup budget. Mission accomplished! The # of calls missed was our hot-point. Of course, this transfers to sales – missed calls = missed opportunities. Since then, sales have grown from $12m to $60m. The # of agents in our call center has gone from 20 as a startup to 110 efficiently scheduled agents!”

  • Emily Hall, the “Director of Talent Acquisition and Administration”
    Listen Clear
    CSI and Five9 customer since 2016

“Virtual Observer was the product with the most features for the value, especially value to price.”

  • Alec Brecker, COO
    The Results Companies
    10000+ seat BPO Customer since 2006

“Kudos to your organization’s attention to detail. I dream that someday ALL vendors will be this way. You have made my life so much simpler with this project.”

  • Laurie Douglas, Senior System Administror
    National Business Institute
    Virtual Observer customer since 2016

“This was our first step into call recording and I can’t imagine I would want to look at any other product for our deployment. Our Cisco vendor recommended CSI and I can see why. Probably the easiest implementation and training I’ve ever worked on from a vendor. I’ve never had an issue with anyone from CSI with any questions or issues I have brought up. I can always count on them getting answered. Training has always been great too and very flexible with the CSI trainers.”

  • Alex Braunschweig, Systems Administrator
    Quad Graphics
    Virtual Observer call recording customer since 2015

“Virtual Observer helped us turn a challenging situation around,” offered the center’s IT and operations lead. “We have an extremely aggressive service level target of 94% of calls answered in 9 Seconds,” and now we’ve got a way of becoming very consistent. We chose VO because it offered a dramatically lower cost-of-ownership, the ability to work with both Cisco and ROLM (old PBX), Robust set of included features, Real-time, Drill-Down Dashboard Analytics, and the ability to phase in future requirements like WFM and Speech Analytics.”

  • IT Project Manager
    Glidewell Dental Laboratories
    Virtual Observer customer since 2013

We have a number of documented success stories and case studies to prove our experience and value. Please read on, enjoy, and remember: there is nothing we cannot do in this industry.