Success Stories and Testimonials

We’re like a cloud-based WFO travel agency, creating great customer journeys for the contact center industry.


“Virtual Observer was the product with the most features for the value, especially value to price.”

  • Alec Brecker, COO
    The Results Companies
    10000+ seat BPO Customer since 2006

“Kudos to your organization’s attention to detail. I dream that someday ALL vendors will be this way. You have made my life so much simpler with this project.”

  • Laurie Douglas, Senior System Administror
    National Business Institute
    Virtual Observer customer since 2016

“This was our first step into call recording and I can’t imagine I would want to look at any other product for our deployment. Our Cisco vendor recommended CSI and I can see why. Probably the easiest implementation and training I’ve ever worked on from a vendor. I’ve never had an issue with anyone from CSI with any questions or issues I have brought up. I can always count on them getting answered. Training has always been great too and very flexible with the CSI trainers.”

  • Alex Braunschweig, Systems Administrator
    Quad Graphics
    Virtual Observer call recording customer since 2015

“Virtual Observer helped us turn a challenging situation around,” offered the center’s IT and operations lead. “We have an extremely aggressive service level target of 94% of calls answered in 9 Seconds,” and now we’ve got a way of becoming very consistent. We chose VO because it offered a dramatically lower cost-of-ownership, the ability to work with both Cisco and ROLM (old PBX), Robust set of included features, Real-time, Drill-Down Dashboard Analytics, and the ability to phase in future requirements like WFM and Speech Analytics.”

  • IT Project Manager
    Glidewell Dental Laboratories
    Virtual Observer customer since 2013

We have a number of documented success stories and case studies to prove our experience and value. Please read on, enjoy, and remember: there is nothing we cannot do in this industry.