SIP Call Recording

It’s all about the packets.

We’re open to record all flavors of SIP and VoIP call recording,

If you have already invested in a VoIP environment, or even if you are planning your transition to a VoIP system, Virtual Observer is ready to record your VoIP environment and turn your recorded calls into valuable assets.

Virtual Observer’s VoIP recording delivers:

  • 100% call logging
  • Selective Screen Capture
  • Integrated Evaluation & Performance Reporting
  • VO Live Agent Video Monitoring & Supervisor-Agent Chat


How Virtual Observer records VoIP:

  • Native SIP recorder
  • Integration directly with Avaya (CMAPI/DMCC), Cisco (JTAPI/Active Recording) and Shoretel VoIP systems using APIs. This removes the needs for hardware expenses.
  • Packet Sniffing on Avaya, Cisco, Nortel, Mitel, NEC. For the “packet sniffing” methodology,


Virtual Observer uses a Network Appliance loaded with a packet sniffing recording engine to capture voice conversations from a VLAN. The Virtual Observer Network Appliance is a stand-alone MS-Windows Server connected to a QOS (Quality of Service) or SPAN (Switch Port Analyzer) port on a managed switch, such as a CISCO Catalyst. This device works similar to a Network Analyzer in that traffic from all ports on the switch are mirrored to one port, which acts as the SPAN port, and captures and stores the packets. This method is less intrusive to the phone environment and scales well beyond the average failing point of other tap methods. The “SPAN” method of harvesting VoIP conversations will scale up to and beyond 200 channels on a single Pentium 4 computer.

Virtual Observer’s professional support team can also write a custom connector to your IP provider’s software.

What Our Customers Are Saying...

“We utilize the Speech Analytics features, which has really paid off for us so far.  The ability to search by key words has eliminated the hunt and peck method we used previously.  One of the other features we love is the screen capture and live desktop monitoring that enhances coaching and praise opportunities. I have had many experiences with call monitoring in the past. I LOVE Virtual Observer from its thumbnails of desktops to its ability to interact with employees while they are on a call. I also have positive comments for the training as it is tailored around who is attending. The more interactive the participants the better the training was. The trainer was excellent!”

‐ Kara Fitzgerald
Logix Federal Credit Union