ENTERPRISE EYE-OPENER: SIPREC RECORDING
Session Initiation Protocol Session Recording Protocol (SIPREC) is the proposed telecommunications protocol the Internet Engineering Taskforce (IETF) is considering for adoption to become an industry standard for call recording.
SIPREC recording utilizes your Session Border Controller to allow a recording device to be invited into the call for recording purposes, and at the same time send the call to your phone system as normal
SIPREC has immense potential for greater efficiencies and robust cost savings for contact centers because it enables active recording of customer interactions with more flexibility and a smaller IT footprint.
Many enterprises are choosing to move to a SIPREC call recording methodology, as the benefits are very easy to recognize:
BENEFITS OF SIPREC:
- Highly efficient
- Extremely scalable
- Low cost of ownership
- Easy to administer
- Call recordings are reliably collected to a central server
- Simplifies implementation through more flexible recording
- Enables recording scaling to thousands of concurrent sessions
SIPREC recording requires an SBC (Session Border Controller) which is compatible with the SIPREC protocol..
SUPPORTED Session Border Controllers:
PRECAUTIONS OF SIPREC:
– does not currently support internal extension-to-extension call recording, prompts or beep tones.
– Many PBX’s do not use SIP end-to-end so session metadata cannot be referred from an endpoint and sent back to a user agent or session recording server.
– CTI and user-to-user data are needed to tie call sessions from a recording client to the metadata from the PBX.