Siemens OpenScape Call Recording

Open Architecture, meet OpenScape.

Supporting the latest UNITY platforms.

Siemens OpenScape is an exciting new UC platform and we are proud to include it among our supported connectivities.

OpenScape is supported through active integration with Virtual Observer where audio recording occurs without the need for additional hardware.

What Our Customers Are Saying...

“One of the immediate benefits was our ability to monitor that large influx of new associates we have at our season. Being able to give them feedback on their performance quickly and correct areas where they are having trouble has lower our attrition, during that critical period, and saved us money. We highly recommend Virtual Observer for other e-commerce contact centers. The features, cost, and ease of use along with the good customer service provided by CSI makes this system an excellent choice.”