ShoreTel Active API Recording

For ShoreTel environments – no hardware allowed.

Record your ShoreTel environment and open up even more possibilities.

Virtual Observer will integrate directly with the ShoreTel telephony API and provide a concurrent recording method.

What Our Customers Are Saying...

“One of the immediate benefits was our ability to monitor that large influx of new associates we have at our season. Being able to give them feedback on their performance quickly and correct areas where they are having trouble has lower our attrition, during that critical period, and saved us money. We highly recommend Virtual Observer for other e-commerce contact centers. The features, cost, and ease of use along with the good customer service provided by CSI makes this system an excellent choice.”