Nortel DMS Call Recording

For Nortel environments – no hardware allowed.

An active recording method with concurrent recording options.

Virtual Observer’s recording engine supports converged voice recording for any mix of telephony types and interfaces from different manufacturers. The recording engine has been developed and tested to offer a fully compliant solution across the range of Nortel telephony solutions, with this paper specifically looking at the Nortel Duplicate Media Streaming (DMS) technology via Meridian Link Services (MLS).

Supported Switches:
Meridian X11
Communication Server 1000

Supported Phone Models:
Any Nortel VoIP phone; 1120E, 1140E, IP2002, i2004, etc.

Nortel Duplicate Media Streaming is the latest option from Nortel to overcome some of the networking challenges facing organizations that need to capture voice recordings from an IP telephony network. The solution enables Nortel recording configuration to be carried out via the Nortel telephony system, with minimal configuration and no special network requirements for the voice recorder. The Nortel system will then actively include the voice recorder in any conversations that are made by individuals or devices configured for voice recording.

The Duplicate Media Streaming approach to voice recording offers some benefits over the long established method of network data capture (sniffing), in environments where the devices (handsets) to be recorded are off site or in remote locations, or in situations where the network routing means that a passive (sniffing) solution would be overly complicated. It also greatly simplifies recording where internal calls must be recorded, as it is no longer necessary to duplicate the audio streamed between two handsets to the voice recorder as the telephony system will automatically manage this in a DMS solution.

What Our Customers Are Saying...

“We utilize the Speech Analytics features, which has really paid off for us so far.  The ability to search by key words has eliminated the hunt and peck method we used previously.  One of the other features we love is the screen capture and live desktop monitoring that enhances coaching and praise opportunities. I have had many experiences with call monitoring in the past. I LOVE Virtual Observer from its thumbnails of desktops to its ability to interact with employees while they are on a call. I also have positive comments for the training as it is tailored around who is attending. The more interactive the participants the better the training was. The trainer was excellent!”

‐ Kara Fitzgerald
Logix Federal Credit Union