NEC Active Recording

For NEC environments – no hardware allowed.

Record your NEC environment without the expensive need of CTI, Metadata is acquired through seamless integration with NEC infolink and NEC OAI.

NEC active recording captures 100% of your calls, even cradle to grave, as well as all of the associated call data, including DNIS, Agent ID, caller ID, call direction (Incoming / Outgoing), ANI / number dialed, call duration, call start and stop triggers, call date and time, and call transfers.

What Our Customers Are Saying...

One of the most secure companies in the world, Iron Mountain’s IT staff has said “We have on occasions simply enjoyed a very social, easy-going, and yet highly technical banter with CSI technicians who are as passionate about their work as I am, but just as able to be personable. Kudos, to whoever it was that saw the need to have qualified, real, and personable support staff to talk with. This delicate balance of personality and teeth-grindingly accurate technical aptitude is far too rare!”