NEC Active Recording

For NEC environments – no hardware allowed.

Record your NEC environment without the expensive need of CTI, Metadata is acquired through seamless integration with NEC infolink and NEC OAI.

NEC active recording captures 100% of your calls, even cradle to grave, as well as all of the associated call data, including DNIS, Agent ID, caller ID, call direction (Incoming / Outgoing), ANI / number dialed, call duration, call start and stop triggers, call date and time, and call transfers.

What Our Customers Are Saying...

“As the Call Center Manager for a growing catalog and internet company, sales call quality and customer service call quality are paramount. In our industry what separates one company from another is the level of service. We recognized that in order to raise the bar (to become the company of choice) we need to do something more, continually improve on call quality. After a lengthy due diligence we chose VO as the application to assist us in our quest to be number one. Virtual Observer has provided us with exactly what we need to guide our representatives to success. I have used several applications in my career and this system is as straightforward as you can get. The support team made training and implementation a breeze; making the bottom line cost of the entire application very affordable.”