NEC Active Recording

For NEC environments – no hardware allowed.

Record your NEC environment without the expensive need of CTI, Metadata is acquired through seamless integration with NEC infolink and NEC OAI.

NEC active recording captures 100% of your calls, even cradle to grave, as well as all of the associated call data, including DNIS, Agent ID, caller ID, call direction (Incoming / Outgoing), ANI / number dialed, call duration, call start and stop triggers, call date and time, and call transfers.

What Our Customers Are Saying...

A healthcare facility in the mideast US installed Virtual Observer a few years back as part of a call recording and quality assurance initiative:
“We monitor all incoming and outgoing calls for 40 agents. By recording all calls and auditing data and productivity reports for each team, individual registrar and nurse managers can determine how to reduce hold times, transfer fewer calls and provide more callers with what they need with just one call. This tool also improves management’s ability to train and coach staff to enhance the customer experience. The call center uses internally designed evaluation templates to measure quality, accuracy and completeness of contact with families.”