NEC Active Recording

For NEC environments – no hardware allowed.

Record your NEC environment without the expensive need of CTI, Metadata is acquired through seamless integration with NEC infolink and NEC OAI.

NEC active recording captures 100% of your calls, even cradle to grave, as well as all of the associated call data, including DNIS, Agent ID, caller ID, call direction (Incoming / Outgoing), ANI / number dialed, call duration, call start and stop triggers, call date and time, and call transfers.

What Our Customers Are Saying...

“One of the immediate benefits was our ability to monitor that large influx of new associates we have at our season. Being able to give them feedback on their performance quickly and correct areas where they are having trouble has lower our attrition, during that critical period, and saved us money. We highly recommend Virtual Observer for other e-commerce contact centers. The features, cost, and ease of use along with the good customer service provided by CSI makes this system an excellent choice.”