NEC Active Recording

For NEC environments – no hardware allowed.

Record your NEC environment without the expensive need of CTI, Metadata is acquired through seamless integration with NEC infolink and NEC OAI.

NEC active recording captures 100% of your calls, even cradle to grave, as well as all of the associated call data, including DNIS, Agent ID, caller ID, call direction (Incoming / Outgoing), ANI / number dialed, call duration, call start and stop triggers, call date and time, and call transfers.

What Our Customers Are Saying...

“I looked at several other call recording vendors, many whom were much more expensive and included many extra features that seemed beyond what was really needed. CSI’s soft sell approach helped me make the decision. I appreciated the patience CSI exhibited. Part of the decision to choose Virtual Observer was also because it was easy to prove out the return on investment. Being so cost effective, the performance gains show a positive return within the first year.”

‐ Steve Addy
Day-Timers