Mitel SRC Recording

For Mitel environments – no hardware allowed.

An active recording method with concurrent recording options.

Mitel VoIP Recording with Mitel SRC (Secure Connector)

Virtual Observer’s recording engine supports converged voice recording for any mix of telephony types and interfaces from different manufacturers. The recording engine has been developed and tested to offer a fully compliant solution across the range of Mitel telephony solutions, with this paper specifically looking at the Mitel Networks IP telephones used with the Mitel 3300 ICP (Secure Connector).

Supported versions:
Mitel 3300 Release 7, 7.1 or 8 and up

Supported IP Phones:
5020, 5215, 5220, DM5215, DM5220, 5235, 5212, 5224, Navigator, 5330, 5340, 5560IPT (3300 version 7.1 or 8 is required for the 5560IPT)

What Our Customers Are Saying...

“Virtual Observer was a right-sized solution for us. We use Virtual Observer to prove that we provided (or in some cases did not) the necessary information for the customer to make an informed decision. In addition, we monitor all points of a call from beginning to end, customer service and quality control to make sure the RFT (required follow- throughs) have been completed.”