Virtual Observer WFO offers logical upgrade path for MediaSense recording customers

For Cisco environments – enterprise-ready investment protection options to replace your MediaSense call recording software

CSI is providing a budget-friendly financial incentive to replace MediaSense—customers will get a full set of quality monitoring features (not typically available with Cisco’s own MediaSense call recording options) and a first year of maintenance for free,

This offer coincides naturally with the recent announcement of end of life support for Cisco MediaSense, a basic call recording integration provided with many Cisco installations.

Whereas Cisco’s MediaSense recording methodology enabled basic call recording functions, the robust quality optimization and omni-channel capabilities of Virtual Observer make it a natural choice for replacing and enhancing contact center call recording functions.

CSI offers Virtual Observer through a number of Cisco resellers and system integrators.

Interested MediaSense customers can contact CSI to enroll in this limited time program until September 1, 2017.


What Our Customers Are Saying...

“Virtual Observer was a right-sized solution for us. We use Virtual Observer to prove that we provided (or in some cases did not) the necessary information for the customer to make an informed decision. In addition, we monitor all points of a call from beginning to end, customer service and quality control to make sure the RFT (required follow- throughs) have been completed.”