Virtual Observer WFO offers logical upgrade path for MediaSense recording customers

For Cisco environments – enterprise-ready investment protection options to replace your MediaSense call recording software

CSI is providing a budget-friendly financial incentive to replace MediaSense—customers will get a full set of quality monitoring features (not typically available with Cisco’s own MediaSense call recording options) and a first year of maintenance for free,

This offer coincides naturally with the recent announcement of end of life support for Cisco MediaSense, a basic call recording integration provided with many Cisco installations.

Whereas Cisco’s MediaSense recording methodology enabled basic call recording functions, the robust quality optimization and omni-channel capabilities of Virtual Observer make it a natural choice for replacing and enhancing contact center call recording functions.

CSI offers Virtual Observer through a number of Cisco resellers and system integrators.

Interested MediaSense customers can contact CSI to enroll in this limited time program until September 1, 2017.

 

What Our Customers Are Saying...

“One of the immediate benefits was our ability to monitor that large influx of new associates we have at our season. Being able to give them feedback on their performance quickly and correct areas where they are having trouble has lower our attrition, during that critical period, and saved us money. We highly recommend Virtual Observer for other e-commerce contact centers. The features, cost, and ease of use along with the good customer service provided by CSI makes this system an excellent choice.”