For Cisco environments – enterprise-ready investment protection options to replace your MediaSense call recording software
CSI is providing a budget-friendly financial incentive to replace MediaSense—customers will get a full set of quality monitoring features (not typically available with Cisco’s own MediaSense call recording options) and a first year of maintenance for free,
This offer coincides naturally with the recent announcement of end of life support for Cisco MediaSense, a basic call recording integration provided with many Cisco installations.
Whereas Cisco’s MediaSense recording methodology enabled basic call recording functions, the robust quality optimization and omni-channel capabilities of Virtual Observer make it a natural choice for replacing and enhancing contact center call recording functions.
CSI offers Virtual Observer through a number of Cisco resellers and system integrators.
Interested MediaSense customers can contact CSI to enroll in this limited time program until September 1, 2017.