Virtual Observer WFO offers logical upgrade path for MediaSense recording customers

For Cisco environments – enterprise-ready investment protection options to replace your MediaSense call recording software

CSI is providing a budget-friendly financial incentive to replace MediaSense—customers will get a full set of quality monitoring features (not typically available with Cisco’s own MediaSense call recording options) and a first year of maintenance for free,

This offer coincides naturally with the recent announcement of end of life support for Cisco MediaSense, a basic call recording integration provided with many Cisco installations.

Whereas Cisco’s MediaSense recording methodology enabled basic call recording functions, the robust quality optimization and omni-channel capabilities of Virtual Observer make it a natural choice for replacing and enhancing contact center call recording functions.

CSI offers Virtual Observer through a number of Cisco resellers and system integrators.

Interested MediaSense customers can contact CSI to enroll in this limited time program until September 1, 2017.

 

What Our Customers Are Saying...

“We utilize the Speech Analytics features, which has really paid off for us so far.  The ability to search by key words has eliminated the hunt and peck method we used previously.  One of the other features we love is the screen capture and live desktop monitoring that enhances coaching and praise opportunities. I have had many experiences with call monitoring in the past. I LOVE Virtual Observer from its thumbnails of desktops to its ability to interact with employees while they are on a call. I also have positive comments for the training as it is tailored around who is attending. The more interactive the participants the better the training was. The trainer was excellent!”

‐ Kara Fitzgerald
Logix Federal Credit Union