Sometimes it’s not what you know, but instead who you’ve integrated with.
CSI has partnered with 3cLogic to present a fully integrated contact center and WFO solution, leveraging 3cLogic’s contact center solution to present a true Voice of the Customer solution for 3cLogic customers. As businesses continue to weigh the importance of the customer experience, the combined integration between 3CLogic and CSI is expected to assist enterprises of all sizes address the ongoing needs of today’s consumer while facilitating the ability to deliver premier level service at all stages of the customer lifecycle. Beyond simple call recording, Virtual Observer empowers 3cLogic customers to leverage recorded interactions with the power of our quality monitoring and workforce optimization capabilities.
3cLogic is a leading provider of multichannel cloud contact center software designed for today’s enterprise businesses. A true cloud solution, hosted on AWS, it offers seamless integration with other cloud-based solutions, including CRM and WFM, to allow any organization to migrate from premise-based or cloud platforms without disrupting existing business workflows. Built on a unique distributed infrastructure, it avoids the traditional pitfalls of current solutions while providing market-leading security, scalability, system flexibility, and reliability. Built to enhance sales performance, customer experience, and overall rep productivity, 3CLogic provides the latest in call center features and capabilities including predictive dialing, IVR, ACD, skills-based routing, real-time reporting, and more to complement any organization’s communication initiatives. For more information, please visit www.3clogic.com or blog.3clogic.com.