Modules

Virtual Observer 3.0 provides an excellent base from which all of your call center quality assurance iniatives can be met.

We've also created a powerful set of modules which help to take VO's effect on your performance to the next level!

Please browse the feature set of each module from the menu on the left.

Click here to print this content.

CSI - building great customer experiences since 1972

Coordinated Systems, Inc. 165 Burnside Avenue East Hartford, CT 06108 860-289-2151

Build Your Solution | Request a Demo | Call Center Quality Monitoring | Newsroom Sitemap



	Products & Solutions Virtual Observer Core Features Add-On Modules E-Learning Screen Capture Media Encryption Auto-Archiving CTI Integration VO Surveys Benefits Screenshots Request a Demonstration Professional Services Testimonials "Dear CSI, I am the Director of Customer Service with Cooper Crouse Hinds in Syracuse NY. Upon starting my new position in June 2005, it was my imperative to improve our customer service to world class levels while maintaining our current output. Included in my short and long term stratgey was training and assessment of performance. I realized we had an older version of Virtual Observer and used is sparingly to listen to my team of CSR's. The CSI team was able to talk us through an implementation plan as well as train us on the new functionality. I am extremely pleased with the new functionality -- it provided a great value to our organization. I am routinely listening and evaluating our agents, and package day to day calls for upper management to review." - Steve McQueen Cooper Crouse Hinds		Products & Solutions \| Tech Support \| Partners \| About CSI \| Newsroom \| Contact Us No time to chat or call? Use our quick contact form and we will respond shortly! first name last name company email address phone number how did you find us? comments Home > Products & Solutions > Virtual Observer > Modules Modules Modules Virtual Observer 3.0 provides an excellent base from which all of your call center quality assurance iniatives can be met. We've also created a powerful set of modules which help to take VO's effect on your performance to the next level! Please browse the feature set of each module from the menu on the left. Click here to print this content. CSI - building great customer experiences since 1972 Coordinated Systems, Inc. 165 Burnside Avenue East Hartford, CT 06108 860-289-2151 Products & Solutions \| Tech Support \| Partners \| About CSI \| Newsroom \| Contact Us \| Sitemap Build Your Solution \| Request a Demo \| Call Center Quality Monitoring \| Newsroom Sitemap