Virtual Observer 3.0's core feature set include all of the necessary components needed to help your call center reach your performance targets and more.
Competitive solutions often bloat their base offering with features and functionality that are used to inflate their pricing -- some of these features will never even be utilized. Ask your VO rep for competitive information. We'll break down the comparisons for you in a fair and unbiased manner.
When you are looking for a call recording solution, the following standard features should be included, as they are in VO:
Multiple recording methods
Ability to scale from 1 agent to 1000+
Robust, Custom Reporting
Agent Evaluation
Please browse the more detailed core feature descriptions from the menu on the left.