Coordinated Systems, Inc. offers a range of products and solutions that are built around the philosophy of being "simple, effective and affordable".

Our core business provides quality assurance technology and workforce optimization for call centers. This solution includes call recording software, an evaluation component, server hardware, and professional installation and trainings services. Above all, our support is world class.

Our flagship product, Virtual Observer (VO) 3.0, is designed from the ground up to be a simple, effective and affordable quality assurance solution for call centers. VO is fully customizable and designed to continuously improve the performance of your call center agents. VO is available in a wide array of configurations designed to work with call centers of all sizes. VO includes all the standard components found in many of the higher priced systems. In selecting a call center recording solution, there will be core functionalities that you will want - reliable recording, effective evaluations, and robust reporting. With VO, you get all of these critical capabilities, as well as a scaleable solution built on open standards that will never be out of date, at a cost that won't expend your entire budget. VO is making huge inroads against our competition in terms of ease of use, market penetration, and customer satisfaction.

Our research and development team have delivered a suite of essential modules to compliment the core QA system. This functionality include E-Learning and Content Delivery, Auto-Archiving, Media Encryption, On Demand or 100% Recording, and powerful Analytics tools.