Included Workforce Optimization Features

Dashboards2Virtual Observer comes bundled out of the gate with the most included features of any workforce optimization solution, including call recording, evaluation and scoring, performance and trending reports, dashboard analytics, and VO Live screen monitoring for agent assistance. We also include our powerful Agent Portal and E-Learning features for accelerated agent development.

What Our Customers Are Saying...

“We use Virtual Observer’s Dual-Screen capture and audio capture to monitor customer communications with our in-house Customer Service and Technical Support Departments. The evaluation component assists us in improving our customer communications.”