Included Workforce Optimization Features

Dashboards2Virtual Observer comes bundled out of the gate with the most included features of any workforce optimization solution, including call recording, evaluation and scoring, performance and trending reports, dashboard analytics, and VO Live screen monitoring for agent assistance. We also include our powerful Agent Portal and E-Learning features for accelerated agent development.

What Our Customers Are Saying...

“Virtual Observer was a right-sized solution for us. We use Virtual Observer to prove that we provided (or in some cases did not) the necessary information for the customer to make an informed decision. In addition, we monitor all points of a call from beginning to end, customer service and quality control to make sure the RFT (required follow- throughs) have been completed.”