Included Workforce Optimization Features

Dashboards2Virtual Observer comes bundled out of the gate with the most included features of any workforce optimization solution, including call recording, evaluation and scoring, performance and trending reports, dashboard analytics, and VO Live screen monitoring for agent assistance. We also include our powerful Agent Portal and E-Learning features for accelerated agent development.

What Our Customers Are Saying...

One of the most secure companies in the world, Iron Mountain’s IT staff has said “We have on occasions simply enjoyed a very social, easy-going, and yet highly technical banter with CSI technicians who are as passionate about their work as I am, but just as able to be personable. Kudos, to whoever it was that saw the need to have qualified, real, and personable support staff to talk with. This delicate balance of personality and teeth-grindingly accurate technical aptitude is far too rare!”