Included Workforce Optimization Features

Dashboards2Virtual Observer comes bundled out of the gate with the most included features of any workforce optimization solution, including call recording, evaluation and scoring, performance and trending reports, dashboard analytics, and VO Live screen monitoring for agent assistance. We also include our powerful Agent Portal and E-Learning features for accelerated agent development.

What Our Customers Are Saying...

“One of the immediate benefits was our ability to monitor that large influx of new associates we have at our season. Being able to give them feedback on their performance quickly and correct areas where they are having trouble has lower our attrition, during that critical period, and saved us money. We highly recommend Virtual Observer for other e-commerce contact centers. The features, cost, and ease of use along with the good customer service provided by CSI makes this system an excellent choice.”