Included Workforce Optimization Features

Dashboards2Virtual Observer comes bundled out of the gate with the most included features of any workforce optimization solution, including call recording, evaluation and scoring, performance and trending reports, dashboard analytics, and VO Live screen monitoring for agent assistance. We also include our powerful Agent Portal and E-Learning features for accelerated agent development.

What Our Customers Are Saying...

“We utilize the Speech Analytics features, which has really paid off for us so far.  The ability to search by key words has eliminated the hunt and peck method we used previously.  One of the other features we love is the screen capture and live desktop monitoring that enhances coaching and praise opportunities. I have had many experiences with call monitoring in the past. I LOVE Virtual Observer from its thumbnails of desktops to its ability to interact with employees while they are on a call. I also have positive comments for the training as it is tailored around who is attending. The more interactive the participants the better the training was. The trainer was excellent!”

‐ Kara Fitzgerald
Logix Federal Credit Union