WFO and CRM connectors for your enterprise

CSI has created extremely useable integrations for three leadingintegration CRM ERP CRM/ERP applications with Virtual Observer:

Salesforce
Zendesk
Oracle Service Cloud

With these integrations, our customers can get their work done faster and smarter with the benefit of a single seamless technology platform fully integrating all aspects of CRM/ERP and Workforce Optimization, together in a single platform.

The integration can be as simple as a mass list of WFO Recordings which can be searched, sorted and played directly from the CRM/ERP user interface or a dynamic list linked directly to objects and placed strategically on their preferred workspaces. More and more organizations are turning to their CRM UI as their all-day workspace. With our connector services, it’s becoming a closer reality to transitionng workforce optimization tools to these spaces.

WFO-enable your CRM/ERP domain with Virtual Observer and secure Web Services, enabling your team to utilize a robust, full-featured, embedded Workforce Optimization Suite offering access to powerful Analytics, Surveys, Quality Monitoring, Speech Analytics, and much more.

 

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About Coordinated Systems, Inc.

Established in 1972, Coordinated Systems, Inc. has consistently evolved our solutions over time and our business has thrived on building high quality long term relationships with customers and partners. We believe in building great customer experiences. This shows in every person we hire and in every interaction you will have with us.