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Call Center Quality Monitoring

Call Center Recording and Quality Monitoring Solutions

"We highly recommend Virtual Observer for other e-commerce contact centers. The features, cost, and ease of use along with the good customer service provided by CSI makes this system an excellent choice." - Harry & David

"Virtual Observer was the product with the most features for the value, especially value to price" - Results Companies

"The system proved to show an immediate return on investment" - Maverik Inc.

Coordinated Systems, Inc. delivers enterprise ready call center quality monitoring, random sample call recording, VoIP recording and 100% call logging at an incredible value. We specialize in providing solutions to mid-size and large customer service centers recording a sampling of agent calls in single or multiple locations. Virtual Observer can be up and running and creating better trained employees in rapid time. Virtual Observer supports most Avaya, Cisco, Nortel, Siemens, 3com, Shoretel and Mitel phone systems.

CSI has recently been selected for the Avaya DevConnect Gold program, solidifying our position as a call recording solution provider for the Avaya platform. CSI has experience with Avaya call recording implementations across the healthcare, financial, retail/catalog and telecom markets, and being part of DevConnect will now allow us to provide an even tighter integration with the entire Avaya catalog of phone systems. Virtual Observer recently was rated Avaya Compliant:

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	Most Requested Pages Virtual Observer Start Small, Think Big CSI selected for Avaya... Create Better Trained Agents CTI Testimonials "First and foremost, I wanted to let you know how much I appreciate working with you on these implementations over the past three years. Your willingness to work with the customer and open lines of communications you maintain through the process are very commendable. In short, it is an absolute pleasure to work with you on these projects and look forward to future ventures that WILL occur. Great job on Version 3!" - Bob Boursow ACS / Lockheed		Products & Solutions \| Tech Support \| Partners \| About CSI \| Newsroom \| Contact Us No time to chat or call? Use our quick contact form and we will respond shortly! first name last name company email address phone number how did you find us? comments Call Center Quality Monitoring Call Center Quality Monitoring Call Center Recording and Quality Monitoring Solutions "We highly recommend Virtual Observer for other e-commerce contact centers. The features, cost, and ease of use along with the good customer service provided by CSI makes this system an excellent choice." - Harry & David *"Virtual Observer was the product with the most features for the value, especially value to price"* - Results Companies *"The system proved to show an immediate return on investment"* - Maverik Inc. Coordinated Systems, Inc. delivers enterprise ready call center quality monitoring, random sample call recording, VoIP recording and 100% call logging at an incredible value. We specialize in providing solutions to mid-size and large customer service centers recording a sampling of agent calls in single or multiple locations. Virtual Observer can be up and running and creating better trained employees in rapid time. Virtual Observer supports most Avaya, Cisco, Nortel, Siemens, 3com, Shoretel and Mitel phone systems. CSI has recently been selected for the Avaya DevConnect Gold program, solidifying our position as a call recording solution provider for the Avaya platform. CSI has experience with Avaya call recording implementations across the healthcare, financial, retail/catalog and telecom markets, and being part of DevConnect will now allow us to provide an even tighter integration with the entire Avaya catalog of phone systems. Virtual Observer recently was rated Avaya Compliant: Click here to print this content. CSI - building great customer experiences since 1972 Coordinated Systems, Inc. 165 Burnside Avenue East Hartford, CT 06108 860-289-2151 Products & Solutions \| Tech Support \| Partners \| About CSI \| Newsroom \| Contact Us \| Sitemap Build Your Solution \| Request a Demo \| Call Center Quality Monitoring \| Newsroom Sitemap