Build Your Solution – Enterprise WFO

Please answer the questions below to provide the information needed in order for us to provide a recommended enterprise WFO configuration for you.

We’ll deliver additional material based on your responses and get your project details into the hands of our solutions team for analysis.

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Your Title

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Number of Agents in Contact Center(s)

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Phone System Make & Model (required):

We are currently seeking further information/quote/demo on the following capabilities:
Workforce OptimizationCall RecordingQuality MonitoringIntegrated Screen CaptureWorkforce ManagementSpeech AnalyticsPCI Compliance

We are interested primarily in:
A cloud-based solutionAn on-premise based solutionA hybrid solution

We are looking for a solution which will solve the following challenge:

We currently use the following call recording, workforce management or WFO solutions:

We are hopeful this project will be completed by:

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