Virtual Observations

August 16, 2016

Scalability, First Call Resolution Are Key Benefits Of Dental Laboratory’s Call Recording Implementation

A dental lab products provider out of California, established in 1970, needed a call recording and quality management solution which would be able to transition from their legacy Siemens phone […]

Read More

July 13, 2016

Delivering fast implementation with exceptional customer care and early results

CSI is proud to document a success story for a recent customer win with an Avaya business partner: National Business Institute (NBI), based in Altoona, Wisconsin is a trusted provider […]

Read More

March 31, 2016

The Zen of integration: making powerful connectors for customers

CSI is pleased to announce another new integration for customers: Virtual Observer Workforce Optimization with Zendesk, a cloud-based, customer service software company. CSI created two powerful apps for Zendesk’s app marketplace, […]

Read More

February 2, 2016

CSI adds support for Skype for Business Contact Centers via Clarity Connect Integration

Virtual Observer now supports the Clarity Connect Contact Center application for Skype for Business. Together, the integrated offering will allow both Clarity Connect and CSI to deliver a complete and […]

Read More

August 3, 2015

15 ways to supercharge your contact center agents

Allow them access to your workforce optimization technologies. Let them play “supervisor” once in a while by evaluating their peers. Definitely let them replay events where they handled a call, […]

Read More

What Our Customers Are Saying...

“They’ve virtualized much of the environment and have also customized the Avaya DMCC recording services to a degree unlike anything else the market has to offer,”